Kathy Nixon

Owner

Norris Lake Cabin Rentals

10.2002 - 04.2022

Managed day-to-day business operations.
Fostered and sustained robust client relationships, leading to repeat business.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Implemented marketing strategies to increase brand awareness and attract new customers.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Established foundational processes for business operations.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Raised property accuracy and accountability by creating new automated tracking method.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Summary

Overview

Work History

Owner

Education

Business Owner - Vacation Lodging

Skills

Accomplishments

Timeline

Owner

Business Owner - Vacation Lodging

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