Kathy O'Brien
Cosmopolis,Washington
Summary
Highly self-motivated, goal oriented healthcare worker with 35 years combined experience in customer service, billing and patient care with a strong work ethic. A team player who is able to effectively work within a team setting or individually. Strong communicator with excellent organizational and time management skills. Excellent problem-solving skills and ability to think and act quickly to find creative solutions. Looking to continue growing within the healthcare field and excel in utilizing strong office support skills in a busy environment in order to provide the best care to patients and families.
Overview
36
36
years of professional experience
Work History
OB Technician
Harbor Regional Health
02.2019 - Current
- Gather and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Pass instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
- Reduce infection risks and protected patients by maintaining sterile fields during procedures.
- Reset OR after procedure. Insure OR is stocked and all supplies are updated.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Maintain records to document patient medical history and surgical procedure notes.
- Assist with processing patient admissions, transfers and discharges. Obtain patient medical records from other facilities.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform various administrative tasks by filing, copying and faxing documents.
- Greet and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assemble and maintained patient medical records and other documents related to patient care. File birth certificates with vital statistics.
- Respond to patient call lights to expedite appropriate follow-through.
- Order and restock office supplies.
Patient Financial Services Representative
Harbor Regional Health
01.2000 - 01.2019
- Researched billing errors and discrepancies to initiate corrective action.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Collected payments and applied to patient accounts.
- Updated patient financial information to guarantee accuracy.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Responded to customer inquiries and provided detailed account information
- Entered client details and notes into system for interdepartmental access and review
Health Unit Coordinator
Harbor Regional Health
02.1988 - 12.1999
- Assisted with processing patient admissions, transfers and discharges
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assembled and maintained patient medical records and other documents related to patient care
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications
- Responded to patient call lights to expedite appropriate follow-through
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Set up future appointments for follow up after discharge.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and bio med needs.
- Provided concierge service to assist patients and families and direct them to available resources
Education
High School Diploma -
J M Weatherwax High School
Aberdeen, WA06.1986
Skills
- Customer Service
- Communication
- Detail-oriented
- Time management
- Strong organizational skills
- Team player
Timeline
OB Technician
Harbor Regional Health
02.2019 - Current
Patient Financial Services Representative
Harbor Regional Health
01.2000 - 01.2019
Health Unit Coordinator
Harbor Regional Health
02.1988 - 12.1999
High School Diploma -
J M Weatherwax High School
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