Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathy Ochoa-vidales

Clarksville,TN

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience

Work History

Flightline Supervisor/ Flightline Agent

Clarksville Regional Airport
03.2019 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Make monthly checklist for tie-downs & daily checks
  • to oversee & assist with upkeep of terminal to include bathrooms , event space, lounge areas & any other related spaces within the airport.

Server

El Toro De Don Jose Mexican Restaurant
09.2016 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Auntie Anne's Pretzels
04.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Education

High School Diploma -

Kenwood High School
Clarksville, TN
05.2017

Skills

  • Operations Management
  • Strategic Planning
  • Staff Management
  • Data Analytics
  • Schedule development
  • Training and mentoring
  • Employee Motivation
  • Team building
  • Multitasking
  • Active Listening
  • Staff Discipline
  • Goal-Oriented

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Auntie Anne's Pretzels
04.2020 - 06.2021

Flightline Supervisor/ Flightline Agent

Clarksville Regional Airport
03.2019 - Current

Server

El Toro De Don Jose Mexican Restaurant
09.2016 - Current

High School Diploma -

Kenwood High School

Similar Profiles

CREATE PROFILE
Kathy Ochoa-vidales