Experienced customer support professional with a strong track record in efficiently handling inquiries and resolving issues. Excellent communication, problem-solving, and time management skills. Proven ability to collaborate effectively within teams and adapt to changing demands. Strong commitment to achieving results and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Beverage and Hospitality Manager
Hannagan Meadow Lodge
06.2019 - Current
Proven ability to handle guest inquiries, manage reservations, and resolve complaints effectively to ensure high levels of satisfaction
Booked large groups for weddings, seminars, conferences and other events, providing the best available rates
Monitored food quality throughout the cooking process, making adjustments as needed to maintain consistency
Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
Clinic Records Clerk
Northwest Medical Center Urgent Care
03.2020 - 06.2024
A team player who aims to create a supportive, positive and caring team environment
Managed multi-line phone system and Coordinated patient scheduling, check-in, check-out and payments for billing
Orchestrated patient scheduling by managing check in, check out, and billing payments ensuring smooth operations and efficient patient flow
Verified patient insurance, demographics, and health history by maintaining up-to-date and accurate information, resulting in enhancing patient care by 20%
Helped patients complete necessary medical forms and documentation
Adhered to strict HIPAA guidelines to protect patient privacy
Responded to correspondence from insurance companies to verify patient's coverage
Organized paperwork such as charts and reports for office and patient needs
Maintained current and accurate medical records for patients
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Front Desk Receptionist
Marana Health Center Inc
01.2014 - 09.2018
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Checked patient insurance, demographic and health history to keep information current
Adhered to strict HIPAA guidelines to protect patient privacy
Helped patients complete necessary medical forms and documentation
Kept accounts in balance and ran daily reports to verify totals
Education
GED -
Pima Community College
Tucson, AZ
11.2013
Skills
Communication skills
Appointment scheduling
Customer service
Attention to detail
Professional appearance
Safe food handling
Strong work ethic
Guest satisfaction tracking
Front office management
Hospitality best practices
Medical Records (10 years)
Timeline
Clinic Records Clerk
Northwest Medical Center Urgent Care
03.2020 - 06.2024
Beverage and Hospitality Manager
Hannagan Meadow Lodge
06.2019 - Current
Front Desk Receptionist
Marana Health Center Inc
01.2014 - 09.2018
GED -
Pima Community College
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