Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Officer

Marana,AZ

Summary

Experienced customer support professional with a strong track record in efficiently handling inquiries and resolving issues. Excellent communication, problem-solving, and time management skills. Proven ability to collaborate effectively within teams and adapt to changing demands. Strong commitment to achieving results and ensuring customer satisfaction.

Overview

11
11
years of professional experience

Work History

Beverage and Hospitality Manager

Hannagan Meadow Lodge
06.2019 - Current
  • Proven ability to handle guest inquiries, manage reservations, and resolve complaints effectively to ensure high levels of satisfaction
  • Booked large groups for weddings, seminars, conferences and other events, providing the best available rates
  • Monitored food quality throughout the cooking process, making adjustments as needed to maintain consistency
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift

Clinic Records Clerk

Northwest Medical Center Urgent Care
03.2020 - 06.2024
  • A team player who aims to create a supportive, positive and caring team environment
  • Managed multi-line phone system and Coordinated patient scheduling, check-in, check-out and payments for billing
  • Orchestrated patient scheduling by managing check in, check out, and billing payments ensuring smooth operations and efficient patient flow
  • Verified patient insurance, demographics, and health history by maintaining up-to-date and accurate information, resulting in enhancing patient care by 20%
  • Helped patients complete necessary medical forms and documentation
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Organized paperwork such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for patients
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Front Desk Receptionist

Marana Health Center Inc
01.2014 - 09.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Checked patient insurance, demographic and health history to keep information current
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Helped patients complete necessary medical forms and documentation
  • Kept accounts in balance and ran daily reports to verify totals

Education

GED -

Pima Community College
Tucson, AZ
11.2013

Skills

  • Communication skills
  • Appointment scheduling
  • Customer service
  • Attention to detail
  • Professional appearance
  • Safe food handling
  • Strong work ethic
  • Guest satisfaction tracking
  • Front office management
  • Hospitality best practices
  • Medical Records (10 years)

Timeline

Clinic Records Clerk

Northwest Medical Center Urgent Care
03.2020 - 06.2024

Beverage and Hospitality Manager

Hannagan Meadow Lodge
06.2019 - Current

Front Desk Receptionist

Marana Health Center Inc
01.2014 - 09.2018

GED -

Pima Community College
Kathy Officer