Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Olson

Millbrook,AL

Summary

Dynamic Sales Floor Supervisor with a proven track record at JCPenney, excelling in team management and customer satisfaction. Skilled in cash handling and reconciliation, I foster a culture of continuous improvement, motivating teams to exceed sales quotas while ensuring compliance with operational standards. Committed to professional growth and effective communication.

Overview

29
29
years of professional experience

Work History

Sales Floor Supervisor

JCPenney
01.2024 - Current
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Keyholder who opened and closed store.
  • Performed cash room operations.

Sales Floor Supervisor

JCPenney
09.2010 - 03.2022
  • Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
  • Enhanced customer satisfaction with personalized service and prompt issue resolution.
  • Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
  • Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
  • Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Keyholder who opened and closed the store.

Pricing and Signing Supervisor

JCPenney
10.1996 - 07.2010
  • Provided ongoing coaching and mentoring to signing agents, fostering professional growth within the organization.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw all pricing and signing activities throughout the store.

Education

High School Diploma -

Caesar Rodney High School
Camden, DE
06.1989

Skills

  • Keyholder
  • Retail staff management
  • Team management
  • Staff scheduling
  • Retail operations
  • Willingness to learn
  • Teamwork
  • Customer satisfaction
  • Cash handling and reconciliation

Timeline

Sales Floor Supervisor

JCPenney
01.2024 - Current

Sales Floor Supervisor

JCPenney
09.2010 - 03.2022

Pricing and Signing Supervisor

JCPenney
10.1996 - 07.2010

High School Diploma -

Caesar Rodney High School

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