Kathy Padua

PHARMACY OPERATIONS MANAGER

Walgreens

04.2021 - Current

Coordinates and supervises staff and daily activities
Maintains all required records according to state and federal laws
Managing business indicators and key pharmacy administrative activities
Manages all aspects of employees from hiring, training and discipline.
Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Supervised a team of two pharmacists and six technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated strong organizational and time management skills while managing multiple projects.
Gained strong leadership skills by managing projects from start to finish.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Cultivated interpersonal skills by building positive relationships with others.
Proven ability to learn quickly and adapt to new situations.
Learned and adapted quickly to new technology and software applications.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.