Kathy Pariseau
Dallas,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Financial Counselor
CaroMont Regional Medical Center
Dallas, NC
09.2021 - Current
- Reviews patient financial information and communicates with patients regarding any portion due from patients for health care services rendered.
- Responds to all financial related inquiries including billing, reviewing explanations of benefits, providing estimates, and collecting payments.
- Offers simple, clear explanations to help clients and families understand insurance benefits and charges.
- Demonstrates respect, friendliness and willingness to help wherever needed.
Patient Scheduler, Patient Service Representative
Caromont Regional Medical Center
Gastonia, NC
07.2019 - 09.2021
- Provides complete access management to patient population that utilized services of Caromont Health, including front office support, responsibility for positive patient identification, and providing excellent customer service to population served
- This also encompasses registration, pre-registration, verification, authorization, referral management, compliance, schedule coordination, coding and billing
- Demonstrates understanding of insurance requirements relative to rehab services, and functions as liaison between patient responsibility from patients and provides direct financial counseling and/or staff support to patients with no or inadequate third-party coverage
- Used EPIC to schedule patients.
- Checked patients in and out and collected payments.
Health Information Specialist
CaroMont Regional Medical Center
Gastonia, North Carolina
11.2018 - 07.2019
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Responsible for medical records oversight and management.
- Answered patients' calls and helped with their requests and concerns.
- Using EPIC computer system, pulled patients' medical records after screening calls and obtaining release of information requirements.
- Pulled medical records from microfilm and microfiche.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Retrieved medical data for physicians and patients.
Legal Assistant
Ferguson Law Firm
Gastonia, NC
01.2017 - 07.2019
- Ensured that daily tasks were handled in timely manner.
- Managed requests for absolute divorces by doing Intake with clients, creating legal documents, filing documents with courthouse staff, utilizing court calendar to schedule court appearances, calling or mailing paperwork to opposing parties or their attorneys, and answering clients' questions.
- Filed court documents and legal pleadings with court clerk on behalf of attorney.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings and client billing.
- Organized key evidence exhibits to prepare for trials.
- Prepared for trials, conducting legal research and drafting pleadings.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Managed phone calls, handled requests for information and data, resolved administrative problems and inquiries; prepared written responses to routine inquiries; prepared and modified documents as needed; maintained paper and electronic documents; coordinated appointments; maintained office supply inventories, and coordinated maintenance of office equipment.
Education
Bachelors of Science - Legal Studies
University of Maryland University COLLEGE
Adelphi, MDSkills
- Excellent customer service skills
- Strong work ethic
- Notary
- Knowledge of MS Office Suite
- Types over 45 words per minute
- Excellent oral and written communication skills
- Initiative/problem solving skills
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Patient Financial Counselor
CaroMont Regional Medical Center
09.2021 - Current
Patient Scheduler, Patient Service Representative
Caromont Regional Medical Center
07.2019 - 09.2021
Health Information Specialist
CaroMont Regional Medical Center
11.2018 - 07.2019
Legal Assistant
Ferguson Law Firm
01.2017 - 07.2019
Bachelors of Science - Legal Studies
University of Maryland University COLLEGE
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