Kathy Penney
Norwich,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Medical Assistant
LMW HealthCare Yale New Haven Health Care
06.2020 - Current
- Measured patient spirometry.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
NEMG - Pain Management/ HHC - Pain Management
11.2016 - 06.2020
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Chiropractic Assistant/ Claims and Billing
Thames Chiropractic
09.2013 - 11.2016
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed electric muscle stimulation, massage, and mechanical traction.
Authorization and Referral Specialist
Dr. Adrian Hamburger
06.2008 - 06.2013
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed referral requests from patients, doctors and other health care professionals.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
Education
Associate of Science - General Studies/ Nursing Program
Three Rivers Community College
Norwich, CT06.2025
Medical Assistant - Medical Assistant
Ridley-Lowell Business And Technical Institute - New London
New London, CT09.1989
Skills
- Patient Flow Management
- Office Support
- Phlebotomy
- Professionalism and Ethics
- Customer Service
- Decision-Making
- Compassionate
Timeline
Medical Assistant
LMW HealthCare Yale New Haven Health Care
06.2020 - Current
Medical Assistant
NEMG - Pain Management/ HHC - Pain Management
11.2016 - 06.2020
Chiropractic Assistant/ Claims and Billing
Thames Chiropractic
09.2013 - 11.2016
Authorization and Referral Specialist
Dr. Adrian Hamburger
06.2008 - 06.2013
Associate of Science - General Studies/ Nursing Program
Three Rivers Community College
Medical Assistant - Medical Assistant
Ridley-Lowell Business And Technical Institute - New London
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