Kathy Piscitelli
Marlton,NJ
Summary
Experienced and result-oriented Manager, with strengths in managing employees and promoting optimal customer service. Proven track record of transforming and optimizing personnel and resources to increase productivity, manage change and achieve quantifiable results. While inspiring sizeable teams (up to 100), representing diverse cultural backgrounds, and attaining results in seemingly impossible situations. In depth Knowledge of all areas associated with Supply Chain. Logistics both International and domestic, Imports & Exports as well as Warehouse Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Import-Export Manager
Sandoz
10.2023 - Current
- Optimized logistics operations through careful route planning, reducing transit times without sacrificing cargo safety or integrity.
- Streamlined import-export processes by implementing efficient documentation and tracking systems.
- Developed comprehensive risk management strategies for import-export operations by analyzing potential vulnerabilities and implementing countermeasures to mitigate losses.
- Evaluated supplier performance regularly by conducting audits and monitoring quality control measures, ensuring consistent product quality standards were met.
- Leveraged advanced analytics tools to forecast demand trends accurately, adjusting supply chain strategies accordingly for maximum efficiency.
- Ensured compliance with industry standards by staying up-to-date on changing import-export laws and regulations across multiple countries.
- Served as primary point of contact and managed all DEA-regulated shipments within the U.S. and internationally,ensuring strict compliance with federal regulations and overseeing controlled substance logistics to prevent any discrepancies.
- Reduced shipment delays with proactive communication between suppliers, carriers, and customers.
- Created comprehensive contingency plans for potential disruptions in the supply chain due to natural disasters or geopolitical events, ensuring minimal impact on business operations during unforeseen circumstances.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Supported import metrics around import functions and drove continuous performance improvements.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Reviewed established business practices and improved processes to reduce expenses.
Healthcare Operations Manager
Kuehne- Nagel
01.2020 - 08.2023
- Responsible for the healthcare department for both Imports and exports, Maintained daily communication with customers and overseas partners
- Track cost productivity and measure all KPI's for the department and the customers
- Managed department planning & forecasting, Revenue & P&L, Budget management, Operations management, Cost reductions, Contract Negotiations, Regulatory Compliance, operational budgets, process engineering, Strategic Logistical planning, Risk Assessment & Safety, Leadership and team Building, Training & Development
- Mange our 3 warehouse operations and our customer service and documentation teams
- Asses existing business systems and process and implement any necessary changes
- Vendor & Customer Audits as well as office audits to maintain GXP compliance
- Customer Implementation for new lanes and product campaigns
- Operational Sales.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed consistent customer and operational SOP's across the Pharmaceutical Division.
- Established a standardized operational process carros different branches within the U.S and internationally to optimize productivity.
- Acted as the escalation point with day-to-day operations, working efficiently and productively with all team members.
- Monitored all KPI's Identified issues, analyzed information to establish quality procedures.
- Developed job descriptions for the Airfreight departments specializing in the movement of Pharmaceuticals.
- Used critical thinking to break down problems, evaluate solutions and make decisions for our customers and internal stakeholders.
Air Export Special Account Manager/ Import Manager
DSV Air & Sea
01.2019 - 01.2020
- Overlooked the Special account where PA is the control tower
- Maintained good communication with customers, provided rates and managed all RFQ's
- Negotiated Contracts rates with different carriers to provide competitive pricing
- Handled all details of these accounts from the Import Ocean and Export Ocean & air
- Met with customers to discuss issues, concerns, new routes, and make sure that we maintain a good communication with them
- Also overlooked and quoted them mid to small size accounts on their daily quotes and shipments
- Quoted and overlooked all Oversize and project cargo from anywhere in the U.S
- Created SOP's for both the customer and office use
- Help set them up in our DSV website so they can see on time status of cargo
- Moved to take over the Import Ocean team to assist in the growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Developed and implemented strategies to increase client retention.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements
- Oversee all compliance responsibility of airfreight operations of the CCSF with TSA and U.S Customs and all other required vendors.
Branch Manager
Vanguard Logistics/NACA Logistics
01.2010 - 01.2016
- Primary responsibility is to ensure that the profitability and viability of the business is in line with company expectations
- Weekly sales appointments with Sales staff and without to insure the Branch growth
- Micromanagement of the LCL and FCL export sea freight business, CFS/Warehousing, domestic trucking, and Imports
- This involves detailed management of all aspects of the business down to the file levels
- Maintained the following KPI's Volume (CBM for LCL/FAK, TEU for FCL, KGS for Airfreight) & Unit Margin per product Overheads & Headcount Out of Period Adjustments (OPA's) & Domestic Receivables – Over 60 days International Agent or Inter-company Receivables – Over 90 days
- Weekly monitoring of container utilization through the “Container Volume Report” in our URGE (Universal Report Generation Engine) which provides container type, number of HBLs and volume as well as other pertinent details through which an assessment of container utilization performance can be monitored and measured
- Daily/Weekly monitoring of the booking volume for all products to determine whether the business is on track per the budget
- The review should be done by office and to some extent by trade (as the month progresses trends should emerge indicating actual performance against budgeted expectations)
- Profitability, Volume Performance, Management of the G & A Expenses relative to budget and /or forecast
- Maintain and develop business relationship with existing and potential customer bases
- Maintain regular contact with our primary carriers & vendors and maintain regular contact with our primary carriers & vendors and contribute to the overall carrier relationship
- Develop, recruit, retention and succession plan to meet and maintain business growth
- Complete & timely monthly report to RVP to review status of goals set for volume and revenue for the office
- Identify monthly progress for initiatives and issues within region
- Review of all E&O payments for office / region
- Point of contact/responsibility for all AR issues for the office
- Maintain relationship and establish contracts for steamship lines for the office
- TEAM BUILDING -Work with people in such a manner as to build high morale and group commitment to goals and objectives
- Think of innovative solutions and concepts to reduce overhead costs and/or increase productivity
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Bachelor of Science - Supply Chain Management
University of Miami
Miami, FL05.2002
Associate - Science Business Management
Florida International University
Miami, FL11.2000
Skills
- Proficient in working directly with customers to identify needs, develop and implement solutions
- Analyzing and investigating customer requirements to match customers with services they need
- Generating and proposing alternative solutions, to provide additional value and options
- Interacting and negotiating with vendors and service providers, to optimize business support
- Strong problem solving and multi-tasking skills with a detail-oriented work
- Training and Development
- Excellent Communication
- Analytical and Critical Thinking
- Self-Motivated
- Decision-Making
- PPE Compliance
- Dependable and Responsible
- Multitasking Abilities
- Proficient with CargoWise, SAP, Microsoft Execl
Languages
Spanish
Native or Bilingual
Timeline
Import-Export Manager
Sandoz
10.2023 - Current
Healthcare Operations Manager
Kuehne- Nagel
01.2020 - 08.2023
Air Export Special Account Manager/ Import Manager
DSV Air & Sea
01.2019 - 01.2020
Branch Manager
Vanguard Logistics/NACA Logistics
01.2010 - 01.2016
Bachelor of Science - Supply Chain Management
University of Miami
Associate - Science Business Management
Florida International University
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