Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Plants

South Point,OH

Summary

Dedicated and compassionate Certified Ophthalmology Assistant with a progressive career history in direct patient care, triage, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.

Overview

24
24
years of professional experience

Work History

COA

St. Mary’s Medical Center, HIMG
09.2019 - Current
  • Patient Care, Medical Filing and Coding, Medical Care, Scheduling, Scribing

COA

Tri State Ophthalmology
07.2012 - 08.2018
  • Patient Care, Scribing, Medical Filing, Medical Billing, Medical Care

Intake/Evaluation

Ramey Estep Homes
02.2004 - 02.2009
  • Child Care, Supervised up to 12 peers, Daily scheduling of peer daily chores, CPR Training (will have to be recertified), Group discussion with peers, Logging all peers’ personal artifacts, Maintained accurate and thorough daily information on peers, Used Campus Wide Radio for group location and emergency, Building Rapport with each peer

Customer Service

Applied Card System
03.2000 - 04.2003
  • Building rapport with customer, Skip Trace, Maintaining customer information, Employee Support

Education

Social Work -

ACTC
Ashland, KY

Social Work/Criminal Justice -

Morehead State University
Morehead, KY

Criminal Justice/Psychology -

Southern New Hampshire University
04.2024

Graduated -

Prestonsburg High School
Prestonsburg, KY
01.1989

Skills

  • Excellent interpersonal skills
  • Foxfire, Microsoft, and Serener, Software Proficiency
  • Time Management
  • Excellent Communication
  • Customer Relations
  • Dependable and Responsible
  • Google Drive
  • Multitasking
  • Friendly, Positive Attitude
  • Social Perceptiveness
  • Data Management
  • Organizational Skills
  • Decision-Making
  • Calm Under Pressure
  • Critical Thinking
  • Data Entry
  • Active Listening
  • Team Management
  • Interpersonal Communication
  • Customer Service
  • Complex Problem-Solving
  • Verbal and written communication
  • Strategic Planning
  • Employee Coaching and Mentoring
  • Professional Demeanor
  • Professionalism
  • Idea Development and Brainstorming
  • Goal Setting
  • Negotiation and Conflict Resolution
  • Emergency Response

Timeline

COA

St. Mary’s Medical Center, HIMG
09.2019 - Current

COA

Tri State Ophthalmology
07.2012 - 08.2018

Intake/Evaluation

Ramey Estep Homes
02.2004 - 02.2009

Customer Service

Applied Card System
03.2000 - 04.2003

Social Work -

ACTC

Social Work/Criminal Justice -

Morehead State University

Criminal Justice/Psychology -

Southern New Hampshire University

Graduated -

Prestonsburg High School
Kathy Plants