Kathy Polycarpe
Summary
Dynamic commercial baker with extensive experience at Sprouts Farmers Market, Experienced with producing variety of artisanal baked goods. Utilizes effective techniques to ensure product consistency and quality. Knowledge of ingredient sourcing, baking processes, and health and safety regulations.
Also, Diligent server with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Baker
Sprouts Farmers Market
02.2025 - Current
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Bakery Clerk
Walmart
01.2024 - 12.2024
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Assistant Manager
Rainbow Shops
11.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Representative
Publix
09.2018 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Creole-language inquiries in a timely and professional manner.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FL06-2026
Skills
- Customer service
- Team collaboration
- Creative thinking
- Cash handling
- Analyzing data
- Developing customer relationships
- Strategic planning
- Food safety and sanitation
- Time management
- communication
Certification
- Licensed Food Handler - 3 years
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Commercial Baker
Sprouts Farmers Market
02.2025 - Current
Bakery Clerk
Walmart
01.2024 - 12.2024
Assistant Manager
Rainbow Shops
11.2021 - 01.2024
Customer Service Representative
Publix
09.2018 - 06.2021
High School Diploma -
Palm Beach State College
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