KATHY PRETZ
LITTLE EGG HARBOR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Principal Account Clerk
City Of Ocean City
Ocean City
10.2020 - Current
- Ensured compliance with all local laws pertaining to sales tax collection when necessary.
- Maintained accurate records of all tax collection activities.
- Prepared and processed tax collection reports for review by supervisor.
- Maintained detailed reports for all tax collection activities.
- Ensured accuracy of tax collection data by reconciling discrepancies between accounts receivable and payable ledgers.
- Accepted and balanced cash and check payments daily for collection of secured taxes, unsecured taxes, occupancy taxes and tax clearances.
- Participated in training programs designed to increase knowledge about current laws related to excise tax collection.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized computer software programs to manage data entry, tracking, reporting, and analysis functions.
- Advised taxpayers on proper procedures when paying taxes or filing extensions.
- Answered inquiries from taxpayers about tax bills and other payment issues.
- Verified accuracy of documents related to tax assessment and collection.
- Received and processed payments for property taxes.
- Provided customer service to taxpayers regarding the payment of taxes, exemptions, and deductions.
- Reviewed applications for homestead exemption eligibility.
- Checked completeness of information when processing applications and transactions.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
Education
Tax Collection 1 - Tax Collector/Collection
Rutgers University
New Brunswick, NJ04-2022
Associate of Science - Business Economics
Bergan Community College
Paramus, NJ12-2012
Skills
- Tax collection
- Data entry
- Financial reporting
- Regulatory compliance
- Account reconciliation
- Customer service
- Payment processing
- Problem solving
- Record keeping
- Attention to detail
- Time management
- Effective communication
- Compliance training
- Technical troubleshooting
References
References available upon request.
Timeline
Principal Account Clerk
City Of Ocean City
10.2020 - Current
Tax Collection 1 - Tax Collector/Collection
Rutgers University
Associate of Science - Business Economics
Bergan Community College
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