Kathy Prigge
Sleepy Hollow,IL
Summary
Building relationships has been the common denominator throughout a diverse professional career. As a result of the experience in sales and service management, marketing, admissions, and member and guest services, I have gained insight regarding the importance of effective communication, creating rapport with different personalities and listening. Have continued to excel at achieving goals, problem solving, securing commitments, growing and retaining a client base.
Overview
31
31
years of professional experience
Work History
Membership Coordinator
Dundee Township Park District
West Dundee, IL
11.2016 - Current
- Responsible for all operations and functions relating to membership sales and retention
- Established living spreadsheet on every fitness member
- Analyze membership trends and provide monthly report to Fitness supervisory team, managers and board
- Organize and help promote special events that may generate new members
- Provide welcoming and informative tours of facility to prospective members and guests explaining Fitness Membership options
- Work with marketing to create new sales, member incentives and related promotional materials
- Manage filing system including 3000+ members
- Communication to members regarding support or concerns, welcome and cancellations
- Manage all membership renewals
- Provide support to Fitness Manager by handling all paperwork for new members, cancellations, or membership status changes
- Ensure member welcome folders and guest passes are updated with all current schedules and fitness info/classes and are readily available for Fitness Desk staff.
- Oversee and assist in training Fitness Attendants on procedures related to member orientations and selling of memberships
- Work closely with Assistant Fitness Manager to ensure both facilities are handling member communication/paperwork in similar manner
Guest Services -Randall Oaks Recreation Center
Dundee Township Park District
West Dundee, IL
07.2012 - 11.2016
- Provided wide variety of facility and park district information to all inquiring guests
- Registered patrons for activities, classes, sports teams and camps
- Handled registration for facility rentals
- Provided administrative and project support for Recreation and Fitness departments
- Trained new front desk employees
- Answered incoming calls and used problem-solving skills to address and resolve guest issues
Director of Marketing and Communication
Fox River Country Day School
Elgin, IL
01.2006 - 09.2011
- Directed all marketing, brand and advertising programs
- Led team of IT and design professionals in redesign of website and re-branding of all marketing materials
- Edited and co-authored quarterly newsletter for students, families, donors and alumni
- Worked closely with Co-Advancement Team including Admissions and Development managers
- Composed frequent press releases and story pitches to media
- Managed spirit wear program from product and vendor selection to design, sales, scheduling and inventory
- Conducted tours for prospective families
- Served as school photographer
- Participated on steering committee to fundraise in various ways including annual auction raising $100,000
- Attended bi weekly administration and monthly faculty meetings
- Created annual satisfaction survey, gathering data to strengthen program offerings
Regional Sales Manager
RCM & Associates
Park Ridge, IL
04.1992 - 05.2007
- 100% commissioned outside sales representative- direct to end users including corporate, police and medical
- Provided product sales and service to clients in NW Illinois region
- Grew and maintained customer base from five small customers to over two hundred quality accounts
- Interviewed, hired and trained assistants
- Secured appointments through both cold calls and leads generated by assistants
- Assisted in field training of new sales force
Director of Service
Pakula Jewelry
Chicago, IL
- Directly managed 3 Regional Managers and13 District Managers covering 30 states and puerto Rico with 300 part-time merchandisers
- Worked directly with buyers, company V.P.'s, clients store managers
- Handled communication including training, plan-o-grams, product info
- Edited and wrote monthly service newsletter
- Recruited and hired new employees based on company needs and culture.
Education
Bachelor of Science - Home Ec in Business /Business Administration
University Of Eastern Illinois
Charleston, ILSkills
- Relationship building
- Written and oral communication
- Report preparation
- Sales expertise
- Account management
- Complaint resolution
- Customer relations
- Direct sales
- Verbal and written communication
- Member service and support
- Marketing and promotions
- Membership documentation
- Relationships and rapport
- Data evaluation
Timeline
Membership Coordinator
Dundee Township Park District
11.2016 - Current
Guest Services -Randall Oaks Recreation Center
Dundee Township Park District
07.2012 - 11.2016
Director of Marketing and Communication
Fox River Country Day School
01.2006 - 09.2011
Regional Sales Manager
RCM & Associates
04.1992 - 05.2007
Director of Service
Pakula Jewelry
Bachelor of Science - Home Ec in Business /Business Administration
University Of Eastern Illinois
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