Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Prince

Atlanta,GA

Summary

Versatile real estate sales professional with extensive experience in relocation, and new construction sales. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results. MLS expert savvy to market conditions and customer preferences.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Real Estate Broker

Homesmart
07.2006 - Current
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Clinical Administrative Coordinator

United Healthcare
01.2015 - 01.2024
  • Provide administrative support to Medical Director, and Nurses.
  • Receive and process electronic referral requests for care management services
  • Triage callers with questions to determine whether STAT or standard expedited case is applicable
  • Perform member assignment in clinical system and set up case, monitor work queues and act on requests
  • Process correspondence; mail, fax, email
  • Create a positive experience and relationship with the member
  • Practice cultural sensitivity and cultural competence in daily care
  • Conducted monthly team huddle meetings.
  • Extract and review fax requests for medical or clinical services

Reconciliation Analyst

Aetna
01.2004 - 12.2005
  • Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.
  • Maintained up-to-date knowledge of industry best practices, incorporating relevant techniques into daily tasks where applicable.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Managed and responded to correspondence and inquiries from Plan Sponsors

Call Center Representative

Empire Blue Cross Blue Shield
02.2003 - 12.2004
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered prompt service to prioritize customer needs.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor of Arts - Social Work

York College of The City University of New York
Jamaica, NY

Skills

  • CMA software knowledge
  • Title Examination
  • Site Selection
  • Market Research
  • Presentation Competency
  • Critical Thinking
  • Time Management

Certification

Notary Public

Timeline

Clinical Administrative Coordinator

United Healthcare
01.2015 - 01.2024

Real Estate Broker

Homesmart
07.2006 - Current

Reconciliation Analyst

Aetna
01.2004 - 12.2005

Call Center Representative

Empire Blue Cross Blue Shield
02.2003 - 12.2004

Bachelor of Arts - Social Work

York College of The City University of New York

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Kathy Prince