Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathy Ray

Kansas city,Mo

Summary

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.

Overview

22
22
years of professional experience

Work History

Supervisor of Operations/Sous Chef

Morrison Compass Group, Children Mercy’s South Hospital
01.2020 - Current
  • Prepared daily menus and made adjustment based on what items were most popular
  • Substantial knowledge of dietary and nutritional guidelines
  • Scheduled kitchen staff for all need meal
  • Maintained an updated inventory of available food and supplies
  • Supervised all aspects of meal preparation and addressed any observed issues
  • Maintained database of the dietary restrictions of each patient
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

Quality Business Solutions,Inc
01.2019 - 01.2020
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Seasoned and cooked food according to recipes or personal judgment and experience
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity

Before/After Care Assistant

Raytown School District
07.2016 - 06.2018
  • Strengthened communication skills through regular interactions with others
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Identified issues, analyzed information and provided solutions to problems

Raytown School District, Cafeteria
03.2016 - 05.2017
  • Cleaned and sanitized surfaces, tools and equipment
  • Maintained organized, clean cooking and serving space by sanitizing countertops, sweeping, mopping and breaking down soup, salad and hot bars
  • Prepared and disposed of food, using proper food labeling, handling and safety techniques
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas

Child Care Provider

Angela’s Precious One’s Kansas City
08.2004 - 03.2016
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Kept notes of behavior issues, food served, and medications administered to children
  • Taught children to organize toys, wash hands, and share by leading by example
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Met with parents about daily activities, positive developments, and issues

Customer Service Representative

NCO GROUP Lenexa
08.2011 - 05.2012
  • Updated account information to maintain customer records
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Manager and Cook

Sodexho Inc
08.2009 - 05.2011
  • Managed and motivated employees to be productive and engaged in work
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards
  • Planned nutritionally-balanced menus for students by studying current dining trends
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
  • Coordinated with catering staff to deliver food services for special events and functions

Manager and Cook

Opaa! Food Management, Inc
03.2006 - 05.2009
  • Accomplished multiple tasks within established timeframes
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Planned nutritionally-balanced menus for students by studying current dining trends
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts

Support Specialist

Dixie Hardman
12.2002 - 02.2006
  • Organized and provided medication at set times
  • Assisted patients with personal care, social interaction and emotional support
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule
  • Administered first aid and CPR in emergency situations
  • Transported individuals to scheduled appointments
  • Prepared healthy meals, maintained clean environments and laundered clothes
  • Supported families through difficult times by offering emotional support and education on important care tasks
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals

Education

Received diploma -

Center High School KC
05.1999

Skills

  • Foundational Knowledge
  • Food Safety Regulations
  • Critical Thinking
  • Production Preparation
  • Meal Organizing
  • Collaborative Relationships
  • Food Consumption Estimates
  • Supply Ordering
  • Allergic Reaction Procedures
  • Culinary Staff Management
  • Problem-Solving Techniques
  • Cooking Procedures
  • Team leadership
  • Conflict resolution
  • Team development
  • Customer service

Accomplishments

  • Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
  • Increased productivity by revamping workflow and restructuring line.
  • Promoted to sous chef in only 2 months.
  • Reduced costs 15% by sourcing local ingredients and negotiating favorable contracts.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Supervisor of Operations/Sous Chef

Morrison Compass Group, Children Mercy’s South Hospital
01.2020 - Current

Quality Business Solutions,Inc
01.2019 - 01.2020

Before/After Care Assistant

Raytown School District
07.2016 - 06.2018

Raytown School District, Cafeteria
03.2016 - 05.2017

Customer Service Representative

NCO GROUP Lenexa
08.2011 - 05.2012

Manager and Cook

Sodexho Inc
08.2009 - 05.2011

Manager and Cook

Opaa! Food Management, Inc
03.2006 - 05.2009

Child Care Provider

Angela’s Precious One’s Kansas City
08.2004 - 03.2016

Support Specialist

Dixie Hardman
12.2002 - 02.2006

Received diploma -

Center High School KC

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Kathy Ray