Hi, I’m
Kathy Ray Garcia
Bethesda,MD
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Dedicated Optician with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
years of professional experience
Work History
Pearle Vision (Franchised location)
Store manager, head Optician
08.2022 - Current
Self Contracted
Software Implementation
08.2018 - Current
Job overview
- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements
- Supervise the work of programmers, technologists and technicians and other engineering and scientific personnel
- Determine system performance standards
- Train users to use new or modified equipment
- Develop and direct software system testing and validation procedures, programming, and documentation.
Voorthuis Opticians, LLC
Store Manager, Head Optician
05.2018 - 08.2022
Job overview
- Verify that finished lenses are ground to specifications
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
- Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands
- Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Fabricate lenses to meet prescription specifications
- Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses
- Show customers how to insert, remove, and care for their contact lenses
- Assemble eyeglasses by cutting and edging lenses, and fitting the lenses into frames
- Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist
- Supervise the training of student opticians
- Order and purchase frames and lenses
- Grind lens edges, or apply coatings to lenses
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
- Repair damaged frames
- Arrange and maintain displays of optical merchandise.
Visual Eyes
District Manager
11.2017 - 04.2018
Job overview
- Oversee activities directly related to making products or providing services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Manage the movement of goods into and out of production facilities.
North American RX iWear/Salus University/The Eye Institute
Manager/ Head Dispensing Optician
07.2011 - 06.2016
Job overview
- Oversee activities directly related to making products or providing services
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Verify that finished lenses are ground to specifications
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Instruct clients in how to wear and care for eyeglasses
- Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses
- Supervise the training of student opticians.
JKO, LLC
Owner
05.2007 - 03.2016
Job overview
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Protect the security of medical records to ensure that confidentiality is maintained
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Transcribe medical reports
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings
- Post medical insurance billings
- Direct or coordinate budget activities to fund operations, maximize investments, or increase efficiency
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Education
SANDALWOOD JR. SR. HIGH SCHOOLJacksonville, FL
High School Diploma
06.1993
Skills
- Operations Management
- Office Management
- 10-Key/70 wpm
- Sales Management
- Purchasing / Buying
- Telephone Etiquette
- Reporting
- Retail Sales
- Self-Starter / Team worker
- Inventory Management
- Front and back office duties
- Strong Communication
- Training & Development
- Computer Literate
- Customer Service Skills
- Software Implementation
- Program Integration
- Digital Training
- Organizational Development
- Google Programs
- Hiring/Recruiting
- Team Building
- Microsoft/Goggle
- Consulting
- Human Resources
- Spanish Speaking
- Medical Billing
- Medical Terminology
- Patient Care
- Medical Records
- Scheduling / Forecasting
- Retail Management
- Cash Handling
- Customer Service Management
- Store Merchandising
- Risk Management
- Hourly shift management
- Promotional planning
- Team Development
- Shift Scheduling
- Retail Inventory Management
- Loss Prevention
- Payroll Management
- Partnership Building
- Employee Training
- Personnel development
- Supply Ordering
- POS Systems
- Competitor Monitoring
- Budget Administration
- Talent Recruitment
- Report Generation
- Project Management
- Customer Response
- Sales professional
- Pricing Strategies
- Marketing and Promotions
- Performance Reviews
- Operational Efficiency
- Merchandise planning
- Policies and Procedures
- Staff Management
- Multitasking and Organization
- Loss Prevention Procedures
- Cash Management
- Database Management
- Process Improvements
- Customer Relations
- Team leadership and coaching
- Inventory Oversight
- Team Building and Leadership
- Special Events
- Bank and Safe Deposits
- Relationship building and management
- Training and mentoring
- Goals and performance
- Vendor Management
- Systems and software expertise
- Inventory Control
- Retail Merchandise Quality Standards
- Maximizing profitability
- Sales Analysis
- Sales Coaching
- Order Management
- Leadership Development
- Problem-Solving
- Operations
- Team Leadership
- Outstanding communication skills
- Opening and closing procedures
- Friendly and Positive
- Strategic thinker
- Customer Service
- Retail Sales Techniques
- Cost Control
- Performance Improvement
Optical Related
Navinet, Officemate, Compulink, My Vision Express, Order, Block, Cut, Edge, Mount, Drill, Tint, Assemble, Adjust, Dispense, NCT, Visual Field, OCT, Auto refractor, Lensometer, Optomap, Topcon Maestro
References
References available upon request
Timeline
Store manager, head Optician
Pearle Vision (Franchised location)
08.2022 - Current
Software Implementation
Self Contracted
08.2018 - Current
Store Manager, Head Optician
Voorthuis Opticians, LLC
05.2018 - 08.2022
District Manager
Visual Eyes
11.2017 - 04.2018
Manager/ Head Dispensing Optician
North American RX iWear/Salus University/The Eye Institute
07.2011 - 06.2016
Owner
JKO, LLC
05.2007 - 03.2016
SANDALWOOD JR. SR. HIGH SCHOOL
High School Diploma
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