Kathy Reams
Rawlings,MD
Summary
Proven track record in enhancing client wellness and autonomy at Spectrum Support Inc., leveraging skills in Disability Awareness and Emotional Support. Co-led Under Pressure Power Washing to significantly improve customer satisfaction. Expert in managing sensitive information and financial records, demonstrating exceptional organizational and interpersonal abilities.
Overview
25
25
years of professional experience
Work History
Direct Support Professional Caregiver
Spectrum Support Inc.
09.2019 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Co-Owner
Under Pressure Power Washing
03.2019 - 09.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Office Secretary
Smitty Tires
04.2018 - 06.2019
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Manager
Bedford Valley Petroleum
11.2013 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Pharmacy Technician
PharmaCare
11.1999 - 08.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Cosmetology License
Scott's Beauty Academy
Cumberland, MD01.1984
High School Diploma -
Oldtown High School
Oldtown, MD05.1982
Skills
- Disability Awareness
- Emotional Support
- Meal Preparation
- Personal Hygiene Assistance
- Client Employment search/assistance
Timeline
Direct Support Professional Caregiver
Spectrum Support Inc.
09.2019 - 08.2024
Co-Owner
Under Pressure Power Washing
03.2019 - 09.2019
Office Secretary
Smitty Tires
04.2018 - 06.2019
Office Manager
Bedford Valley Petroleum
11.2013 - 01.2018
Pharmacy Technician
PharmaCare
11.1999 - 08.2013
No Degree - Cosmetology License
Scott's Beauty Academy
High School Diploma -
Oldtown High School
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