Kathy Riley
Backflow Prevention
Charlotte,NC
Summary
Dynamic Engineering Assistant at Charlotte Water with a proven track record in compliance and backflow prevention. Designed an innovative online test portal, enhancing report accuracy. Skilled in educating the public and collaborating with organizations to address water issues. Adept at managing customer inquiries, ensuring timely responses and fostering strong relationships.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Backflow Prevention Compliance Specialist
Charlotte Water
Charlotte, NC
02.2021 - Current
- Assisted in maintaining compliance through focused efforts. Generated weekly backflow retest letters for timely communication.
- Oversaw daily monitoring of electronic process test reports submitted by certified backflow test testers.
- Analyzed backflow test reports to identify potential fraudulent activities.
- Conducted thorough investigations of backflow devices replaced or newly integrated into the system.
- Managed 10-30 incoming customer inquiries through calls and emails to ensure timely responses.
- Facilitated training for certified backflow testers on online portal to enhance accuracy of backflow test report processing.
Engineering Services Investigator
Charlotte Water
Charlotte
02.1995 - 02.2021
- Processed all Backflow Test Reports.
- Record Creation on backflow devices that were not in our system.
- Coordinate with Backflow Inspectors to inspect new or replacement devices. Update information is the database.
- Answer thousands all customer calls per year, pertaining to backflow testing.
Education
Bachelor of Science - Public Administration
San Diego State University
San Diego, CA12.1992
Skills
Designed an online test portal for backflow testers to submit their test reports online at no cost
Educating the public on the importance of Backflow prevention
Assist other departments within Charlotte Water on backflow related issues
Work with other organizations such as Institute for Emerging Issues with North Carolina State University on water issues of today and in the future
Affiliations
- Vice president of the American Backflow Prevention Association.
- Backflow Proctor for North Carolina Rural Water Association.
- Member of the Carolinas chapter of the American Backflow Prevention Association
- Committee Member of AWWA Cross Connection Control
- Member of NC One
Certification
A Certified North Carolina ORC Operator.
Cross connection control back Will certified tester in North Carolina and South Carolina.
Supervisor trained with City of Charlotte
Timeline
Backflow Prevention Compliance Specialist
Charlotte Water
02.2021 - Current
Engineering Services Investigator
Charlotte Water
02.1995 - 02.2021
Bachelor of Science - Public Administration
San Diego State University