Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathy Rivera

Waterbury,CT

Summary

Pursuing a role to implement customer service proficiency, relevant experience, and strong organizational skills in a healthcare setting.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist| Call Center

AdaptHealth
Waterbury, USA
04.2019 - Current
  • Answer calls and emails in a timely manner
  • Document all calls following standard operations protocols
  • Cultivate and uphold expertise in current products and services provided by company
  • Examine required documentation for open orders to verify accuracy.
  • Perform insurance verification to evaluate patients' eligibility, coverage, co-insurance, and deductibles.
  • Processed orders efficiently and direct calls to appropriate departments for timely assistance.
    Conducted follow-ups on customer inquiries to improve service quality.
  • Manage multiple online EMR systems to access necessary documentation
  • Streamline resolution strategies for client concerns and problem-solving
  • Resolve customer equipment malfunctions
  • Collaborate with supervisor and team members regarding tasks that require resolution.

Customer Service Specialist - Lead

J&L Medical Services
Middlebury, USA
02.2014 - 03.2019
  • Advise patients on service and medical equipment choices through telephone consultations.
  • Address general inquiries from referring MD through telephone, fax, and email.
  • Insurance verification.
  • Oversee audits, returns, and denials from insurance companies.
  • Respond to incoming calls from patients regarding new and existing orders.
  • Enhance patient satisfaction through effective problem-solving skills.
  • Facilitating credit card transaction processing.
  • Guide colleagues through distinct workflow processes.

Medical Receptionist

Skin Specialty Dermatology
New York, USA
04.2010 - 07.2012
  • Welcomed patients and facilitated completion of registration forms.
  • Managed incoming calls, scheduled and confirmed appointments.
  • Organized and preserved medical records
  • Insurance verification.
  • Collection of payments as well as reconciled payment at the close of business.
  • Facilitated patient clarity by providing detailed answers to questions.
  • Informed back office staff of scheduled patients' waiting time and anticipated walk-ins.

Education

Medical Assistant Diploma -

Anthem Institute
New York, NY
12-2009

High School Diploma -

Miguel Such
San Juan, PR
09-2008

Skills

  • English-Spanish bilingual communication
  • Insurance verification
  • Call center operations
  • Adaptability and flexibility
  • Professional courtesy
  • Consistent and on-time
  • Effective communication
  • Time management skills
  • Self-motivation and attention to detail
  • Proactive problem-solving
  • Microsoft Office
  • Customer service skills
  • Proficient in Brightree and Medforce
  • Multitasking and organization

References

References available upon request.

Timeline

Customer Service Specialist| Call Center

AdaptHealth
04.2019 - Current

Customer Service Specialist - Lead

J&L Medical Services
02.2014 - 03.2019

Medical Receptionist

Skin Specialty Dermatology
04.2010 - 07.2012

Medical Assistant Diploma -

Anthem Institute

High School Diploma -

Miguel Such

Similar Profiles

CREATE PROFILE