Kathy Robertson Williams

Processed hospital authorizations and denial claims for authorization requests, ensuring accurate documentation and timely responses to improve outcomes.

• Developed and updated job aids and standards of workflows for Utilization Management, enhancing clarity and consistency in documentation practices. Developed training materials and resources for ongoing staff education on documentation standards.
• Trained new document specialist on submitting authorization requests, ensuring accurate documentation and timely responses to improve outcomes.
• Maintained confidentiality of sensitive information through secure handling practices.

• Maintained expertise in payer requirements for authorizations to ensure compliance.
• Provided benefit information and established coverage for accurate billing.
• Provided benefit information and coordinated coverage setup to facilitate accurate billing.si
• Specialized in Medicaid, Medicaid Pending cases, and Charity Care programs advocating for patient needs in plan negotiations with insurance companies and within our company.
• Analyzed daily reports to identify and resolve missing authorizations.
• Assisted in credentialing licensed providers with insurance payers.

• Greeted clients and visitors with a warm and welcoming demeanor.
• Answered phone calls, providing information about programs and services.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Coordinated with team members to ensure smooth daily operations.
• Recorded and updated customer information to maintain accurate accounts and support service delivery.
• Managed member payments and securely processed transactions to ensure accurate financial records.
• Processed payments and updated accounts to reflect balance changes.
• Assisted with workshops, improving member participation and engagement.

• Provided Clinical Biometric screening assessments using diagnostic equipment for patient testing and data collection.
• Led wellness visits, training employees on best practices for patient assessments.
• Collaborated with wellness team to establish goals and policies enhancing patient care.
• Monitored inventory levels and screening supplies to ensure availability for patient testing.

Coordinated administrative tasks to ensure smooth daily operations at Monroe County Administration Building.

• Streamlined organization and maintenance of office files and records for efficient access, while answering multi-line phone system.
• Executed lesson plans aligned with curriculum guidelines and tailored to student needs.
• Managed classroom behavior and maintained a positive learning environment.

• Facilitated patient intake and documented medical histories to ensure accurate patient records.
• Prepared examination rooms and ensured necessary supplies were available.
• Processed insurance claims, addressed denials, and issued billing statements to patients for effective revenue cycle management.
• Managed office operations to ensure efficient workflow and productivity.
• Coordinated schedules and appointments for executives and staff to optimize time management.

• Ensured compliance with federal, state, and local regulations while adhering to American Red Cross procedures and guidelines.
• Trained new employees on health history screenings, ensuring accurate eligibility assessment for phlebotomy services.
• Conducted daily function checks on equipment and maintained supplies to ensure operational readiness and compliance.

• Managed correspondence and communications for executives and staff.
• Answered incoming phone calls, responded to inquiries, and transferred calls.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Supported onboarding process for new employees by coordinating training sessions and resources.
• Created document tracking system to streamline access to necessary paperwork.
• Facilitated processing of invoices and payments in accounts receivable and accounts payable.
• Processed payroll checks and managed tax processing and reporting for executives and employees, including year-end financial reporting for W-2s and 1099s.

• Coordinated schedules and appointments for executives and staff, optimizing time management and meeting efficiency.
• Managed office operations, enhancing workflow and productivity across departments.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Answered phone calls, responded to emails, routed mail, and coordinated courier services to support communication and logistics.
• Maintained filing system for records, correspondence and other documents.