Kathy Rodgers
Roseville,CA
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Passport Acceptance Agent
City of Roseville
Roseville, CA
05.2022 - Current
- Assisted public in submitting, reviewing, and processing passport applications.
- Responded to inquiries via phone and email regarding application procedures and required documentation.
- Provided guidance on fees and necessary paperwork for passport applications. Currently on the inclusion committee.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Office Assistant
City of Roseville
Roseville, CA
01.2022 - 05.2022
- Assisted human resources department with temporary part-time role. Supported filing activities that were delayed during COVID-19 closures.
- Reorganized inactive files and located, printed, and filed necessary paperwork for inactive employees.
- Aided team in creating and updating new and active employee files.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Scheduling Coordinator/Office Assistant
Richard Talbot D.M.D.
Citrus Heights
01.2015 - 01.2022
- Coordinated patient scheduling to optimize appointment availability, reducing wait times for services.
- Organized office workflow by prioritizing tasks and managing inventory of essential supplies efficiently.
- Implemented scheduling protocols to comply with HIPAA regulations while handling sensitive patient information.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
Real Estate Agent
Magnum One Realty
Roseville, CA
01.2012 - 01.2015
- This position was rewarding and helped me reach out and interact with a broad range of people. I enjoyed learning about construction and codes for different loans.
- Showings/Open house
- Listing properties on MLS website
- Property evaluations/estimates
- Scheduling inspections and repairs
- Acting as a liaison between brokers
- Contract presentation
Education
High School Diploma -
Hunter-Tannersville Central HS
Tannersville, NYAccredited Real Estate School
Fair Oaks, CAAssociate of Arts - Social And Behavioral Science
Sierra College
Rocklin, CA12.2026
Skills
- Critical thinking abilities
- Constructive outlook
- Service-oriented approach
- Analytical problem-solving
- Effective organizational skills
- Modern computer and software applications
Timeline
Passport Acceptance Agent
City of Roseville
05.2022 - Current
Office Assistant
City of Roseville
01.2022 - 05.2022
Scheduling Coordinator/Office Assistant
Richard Talbot D.M.D.
01.2015 - 01.2022
Real Estate Agent
Magnum One Realty
01.2012 - 01.2015
High School Diploma -
Hunter-Tannersville Central HS
Accredited Real Estate School
Associate of Arts - Social And Behavioral Science
Sierra College