Kathy Roe
Hugo,MN
Summary
Dynamic Operations Manager at Timeless Elements Med Spa & Laser Center, skilled in process optimization and strategic decision-making. Achieved significant improvements in customer satisfaction and team performance through innovative training programs and effective schedule coordination. Proven ability to streamline operations and foster collaborative teamwork, enhancing overall business growth and efficiency.
Overview
34
34
years of professional experience
Work History
Operation Manager
Timeless Elements Med Spa & Laser Center
05.2019 - 02.2025
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Lash Artist
Self-employeed
05.2016 - 03.2020
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional products boosting overall revenue for the business.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for clients.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Troubleshot issues related to scheduling conflicts or dissatisfaction with services promptly in order to maintain high levels of client satisfaction.
- Streamlined inventory management process by organizing stock based on demand levels which resulted in decreased waste.
- Followed strict safety standards to protect clients from injury or infection.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Business Owner
Haus Specialty Manufacturing
05.1991 - 11.2013
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Conducted performance evaluations and provided constructive feedback to employees.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Anaconda High School
Anaconda, MTSkills
- Process optimization
- Business requirements analysis
- Collaborative teamwork
- Effective schedule coordination
- Appointment coordination
- Skilled team leader
- Strategic decision-making
Timeline
Operation Manager
Timeless Elements Med Spa & Laser Center
05.2019 - 02.2025
Lash Artist
Self-employeed
05.2016 - 03.2020
Business Owner
Haus Specialty Manufacturing
05.1991 - 11.2013
Anaconda High School
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