Kathy Rowe
Adrian,MO
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Crown Nursing Home
08.2023 - Current
- Discarded outdated food products and maintained waste disposal procedures.
- Followed all food safety regulations while preparing meals for patients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Adjusted food preparation methods in accordance with customer requests.
Cashier
Lion Petroleum
01.2023 - 08.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate / Cashier
CVS/caremark
12.2021 - 12.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Home Depot
03.2018 - 07.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed strong rapport with customers and created positive impression of business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma -
Butler High School
Butler, MO05.1993
Skills
- Regulations Compliance
- Issue Resolution
- Restaurant Experience
- Menu development
- High-volume dining
- Cleaning and sanitizing
- Relationship Building
- Kitchen Operations
- Verbal Communication
- Detail Oriented
- Payment Processing
- Money Handling
- Bill computation
- Flexible Schedule
- Customer Service
Timeline
Dietary Aide
Crown Nursing Home
08.2023 - Current
Cashier
Lion Petroleum
01.2023 - 08.2023
Sales Associate / Cashier
CVS/caremark
12.2021 - 12.2022
Sales Associate
Home Depot
03.2018 - 07.2021
Diploma -
Butler High School