Kathy Ruddell
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Attentive listener, fast-thinker, and problem-solver. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in hearing the customer and providing solutions. Disciplined in the ability to stay focused while fulfilling a remote customer service position.
Overview
20
20
years of professional experience
Work History
Business Administrator
Scripps Mesa Storage
07.2003 - Current
- Provide exceptional customer service for 30+ years
- Create professional caring relationship with current and future customers.
- Resolve tenant issues and ensure accurate tenant data via phone, and email communication.
- Ensure all 600+ tenant accounts have up to date information.
- Maximize tenant base through retention efforts.
- Handle inbound and outbound calls from tenants to ensure tenant satisfaction, troubleshoot new and existing tenant concerns while upholding company policies.
- Maintain high degree of confidentiality always due to access to sensitive information.
- Increased Occupancy statistics from 68% to 98%.
- Established company procedures increasing profit margin.
- Manage day-to-day development issues
- Reduce office expenses by finding smarter solutions for vendors, suppliers and services
- Executed training programs
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Take payment information and other pertinent information such as addresses and phone numbers to pay tenant accounts.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Analyze customer service trends to discover areas of opportunity and provide feedback to management.
- Maintain regular, predictable, consistent attendance and am flexible to meet needs of department.
Education
Associate of Science - Business Administration And Management
Cerro Coso Community College
Ridgecrest, CASkills
- Proactive with problem solving skills
- Proficient computer literacy including strong keyboarding and ability to key data accurately while maintaining strong listening skills
- Strong attention to detail, multi-tasking, communication, and organizational skills
- Exceptional phone and email etiquette
- Current remote work skills
- Reliable individual with great work ethic
Timeline
Business Administrator
Scripps Mesa Storage
07.2003 - Current
Associate of Science - Business Administration And Management
Cerro Coso Community College
Similar Profiles
Timothy WoolseyTimothy Woolsey
Quality Control Inspector at Mesa Moving & StorageQuality Control Inspector at Mesa Moving & Storage
Luis CervantesLuis Cervantes
Forklift Operator at Mesa Cold Storage Ltd.Forklift Operator at Mesa Cold Storage Ltd.
Ana MayenAna Mayen
Customer Service Representative at Mesa Cold StorageCustomer Service Representative at Mesa Cold Storage
Phoebe NguyenPhoebe Nguyen
Test Engineer / Electrical Engineer 2 at Raytheon Missiles and DefenseTest Engineer / Electrical Engineer 2 at Raytheon Missiles and Defense
Valeria De AndaValeria De Anda
Retail Operations & Community Manager at Style Lounge SalonRetail Operations & Community Manager at Style Lounge Salon