Kathy Rutkowski

- Directed daily store operations, including inventory and cash control, scheduling, budgeting, compliance, and maintaining a safe, clean environment for customers and staff

- Recruited, trained, and mentored employees, making a collaborative workplace culture, enhancing team performance through coaching and recognition.

- Boosted sales and profitability by implementing merchandising strategies, marketing campaigns, inventory optimization, and loss prevention measures.

- Delivered exceptional customer service by resolving escalated issues, building relationships, and ensuring high satisfaction scores.

- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

- Managed opening and closing procedures and recommended changes to enhance efficiency of daily actives.

- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

- Rotated merchandise and displays to feature new products and promotions.

- Trained new employees and delegated daily tasks and responsibilities.

- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

- Completed cash and credit card transactions accurately using POS software.

- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

- Handled high volume of phone calls, directing callers to appropriate personnel of providing information as needed.

- Managed confidential information with discretion, ensuring the privacy of sensitive documents.

- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.

- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.