Summary
Overview
Work History
Certifications
Timeline
Generic

Kathy Salters

Ellenton,Florida

Summary

A versatile, dynamic, and highly motivated Product Solutions Consultant with broad experience in customer service, client/vendor relations, implementations, benefits and compensation, reporting, reconciliations, plan administration, research and development, reporting, policies and procedures, and document management. Leverages a keen eye for detail and strong problem-solving skills to identify priorities and initiatives and ensure solutions executed in a quick and timely manner. A team-oriented, analytical, and resourceful top performer who enables an organization to grow, advance, and enhance business capabilities and foster collaborative workforces.

Overview

20
20
years of professional experience

Work History

Product Solutions Consultant

TRINET GROUP, INC
Bradenton, Florida
12.2022 - Current
  • Maintain high level workflow by organizing and maintaining high caseloads.
  • Act as a liaison between client and internal departments to ensure accurate and timely information is disseminated regarding client leave plan and that client issues are resolved.
  • Strong analytical skills with the ability to identify problems, research issues and provide solutions to correct issues with Leave Plans and employee balances.
  • Work with compliance representatives to review and conclude on legal documents needed to proceed with resolving balance errors off balances discrepancies by collecting and analyzing information.
  • Deliver Product demos and train clients via Microsoft Teams as needed.

Verification Specialist

TRINET GROUP, INC
Bradenton, Florida
01.2017 - 01.2021
  • Performed research in payroll and verification systems and oversaw and prepared reports
  • Communicated with clients and applicants regarding status of orders, missing information, and assisting with service issues
  • Managed vendor inquiries, dispute resolution processes, and submitted requests for data updates as required
  • Completed mortgage forms, subpoena requests, car loans, and unemployment audits verification requests
  • Made phone calls to verifiers discussing requirements for information release and provided clarification on date.

Data Management Specialist

01.2014 - 01.2016
  • Aided in receiving, auditing, and analysis of employee data information and entry in configuration management database
  • Interfaced and addressed interdepartmental queries regarding technical and compliance related employee data
  • Oversaw tier II customer service support
  • Worked with multiple systems ensuring data information was accurate and complete
  • Utilized computerized system for tracking, information gathering, and troubleshooting.

Benefits Specialist

TriNet, FKA, Gevity
12.2003 - 01.2014
  • Oversaw data entry based on employee elections, life status change forms, and benefit enrollment forms, including U.S
  • And Canadian new hires in Oracle and in PeopleSoft
  • Researched and corrected benefit enrollment issues and maintained general benefit life event processing
  • Monitored and corrected errors accordingly and ensured employee coverage changes updated with benefit vendors in a timely manner
  • Processed medical support orders, life claims, verifications of employment benefits, and evidence of insurability weekly reports
  • Provided tier II phone support
  • Collaborated with colleagues delivering customer service and building cohesive interdepartmental relationships.

Certifications

  • Certified HIPPA Privacy Associate
  • Proprietary information and Inventions Agreement (PIIAA)

Timeline

Product Solutions Consultant

TRINET GROUP, INC
12.2022 - Current

Verification Specialist

TRINET GROUP, INC
01.2017 - 01.2021

Data Management Specialist

01.2014 - 01.2016

Benefits Specialist

TriNet, FKA, Gevity
12.2003 - 01.2014

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