Kathy Jean Saunders
New Castle,Virginia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant / Receptionist
Foti, Flynn, Lowen & Co
09.2022 - 11.2023
- Answered multi-line phone system, routing calls , delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Payroll Coordinator
MFA Heritage
12.2021 - 08.2022
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
Patient Services Coordinator
Kindred at Home
08.2021 - 12.2021
- Schedule clinicians to certain areas within their zip codes to meet their authorizations per episode with their insurance per doctor and hospital orders. Rescheduling clinicians for staffing and orders on a daily basis if needed.
Administrative Assistant II
InnovAge PACE
01.2014 - 08.2021
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Entered times in Kronos and approved time cards for the payroll department. Entered PTO, vacation and holidays.
- Processes all mileage reimbursements for corporate office.
Nurse Assistant / Sitter
Roanoke Valley Concierge LLC
01.2012 - 07.2013
- Assisted patients with activities of daily living, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Administrative Secretary/ Receptionist
DGS Audiology
02.2011 - 11.2011
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist/ Medical Records Clerk
Craig County Health Center
08.2007 - 01.2011
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing 30 - 50 phone calls or more , emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
Certified Nurse Aide Program -
Richfield Nursing
Salem, VA1996
Graduate -
James River High School
Buchanan, VA1989
Skills
- Clerical Support
- Time Management
- Customer Relations
- Multitasking Abilities
- Teamwork and Collaboration
- Relationship Building
- Organizational Skills
- Written Communication
- Active Listening
References
References Available Upon Request
Timeline
Administrative Assistant / Receptionist
Foti, Flynn, Lowen & Co
09.2022 - 11.2023
Payroll Coordinator
MFA Heritage
12.2021 - 08.2022
Patient Services Coordinator
Kindred at Home
08.2021 - 12.2021
Administrative Assistant II
InnovAge PACE
01.2014 - 08.2021
Nurse Assistant / Sitter
Roanoke Valley Concierge LLC
01.2012 - 07.2013
Administrative Secretary/ Receptionist
DGS Audiology
02.2011 - 11.2011
Receptionist/ Medical Records Clerk
Craig County Health Center
08.2007 - 01.2011
Certified Nurse Aide Program -
Richfield Nursing
Graduate -
James River High School
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