Kathy Scott

Owner and and Administrator

Scott's Early Learning Centers

Mansfield University, PA

08.1995 - 06.2018

Maintained relationships with existing clients by providing superior customer service.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with local, state, and federal regulations.
Collaborated with other owners on joint ventures and shared resources.
Oversaw budgeting and financial management.
Managed daily operations of business, including hiring and training staff.
Provided direction and guidance to employees.
Developed strategic plans to increase profitability and efficiency.
Monitored performance of personnel against goals set forth by the company.
Developed policies and procedures for the organization.
Reviewed legal documents related to business operations.
Executed performance reviews to encourage improved productivity for team members.
Set pricing structures according to market analytics and emerging trends.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Performed data entry tasks into computer databases from paper documents.
Maintained filing system for important documents such as contracts and invoices.
Processed payroll information according to established guidelines.
Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
Provided general administrative support to staff members.
Managed office supplies inventory and placed orders when necessary.
Ensured that all paperwork was completed accurately before submission deadlines.
Answered incoming calls and responded to customer inquiries.
Followed up with customer accounts to resolve unpaid or past due accounts.
Supervised administrative staff, delegating tasks and managing workload distribution.
Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
Maintained positive working relationship with fellow staff and management.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Set specific goals for projects to measure progress and evaluate end results.