Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Sessums

Salem

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at ACME CAFE. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Recognized for maintaining cleanliness standards and fostering a welcoming atmosphere, leading to increased repeat business.

Overview

2026
2026
years of professional experience

Work History

Server/Head Bartender

ACME CAFE
10.2022 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender Supervisor

TOMMY'S WELCOME INN
02.2015 - 09.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Managed inventory of dining supplies to prevent shortages during service.

Server/Managing Bartender/Cook

Cokies Bar and Grill
2007 - 2014
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server/Bartender Shift Manager

Mike's Steak and Seafood
2002 - 2006
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Office Manager

Earthworks
1997 - 2002
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Server/Head Bartender

Flight Deck
1985 - 1997
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Education

South Salem High School
Salem Oregon

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining

Timeline

Server/Head Bartender

ACME CAFE
10.2022 - 07.2025

Server/Bartender Supervisor

TOMMY'S WELCOME INN
02.2015 - 09.2022

Server/Managing Bartender/Cook

Cokies Bar and Grill
2007 - 2014

Server/Bartender Shift Manager

Mike's Steak and Seafood
2002 - 2006

Office Manager

Earthworks
1997 - 2002

Server/Head Bartender

Flight Deck
1985 - 1997

South Salem High School

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