Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Shannon

Cool Ridge

Summary

Dynamic financial professional with a proven track record at JPMorgan Chase, excelling in problem-solving and attention to detail. Adept at building client relationships and developing tailored financial strategies. Recognized for enhancing service quality and achieving high first-call resolution rates, demonstrating strong communication and critical thinking skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Contractor - Money Out NIGO

Rose International for Nationwide Financial
10.2023 - 08.2025
  • Resolving Not In Good Order (NIGO) requests.
  • Owned task until completed. Contacted participant if needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Inbound Call Center Representative

Empower Retirement
10.2021 - 05.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Financial Services Associate

JPMorgan Chase
07.2013 - 10.2020
  • Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Maintained knowledge of new investment products and assisted in developing sales strategies.
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Demonstrated exceptional attention to detail when reviewing client accounts, identifying errors or discrepancies early on.
  • Assisted in the preparation of comprehensive financial plans to help clients achieve their financial goals.

Financial Advisor /Senior Administrative Associate

Morgan Stanley
10.1998 - 07.2013
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
  • Provided estate planning advice, assisting clients in securing their financial legacy.
  • Advised clients on investments, retirement and estate planning.

Education

High School Diploma -

Shady Spring High School
Shady Spring, WV

Associate of Science - Financial Services

Axia
Phoenix, AZ
06-2010

Bachelor of Science - Business Management

University of Phoenix
Phoenix, AZ
02-2012

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

Chartered Life Underwriter (CLU), The American College, Oct 1992

Chartered Financial Consultant (ChFC), The American College, Feb 1997

Series #7 - General Securities (SEC), July 1987

Series #31 & #65 - (Blue Sky), 1999

Life & Health Insurance, WV residence, 1983

Variable annuities, July 1987

Timeline

Contractor - Money Out NIGO

Rose International for Nationwide Financial
10.2023 - 08.2025

Inbound Call Center Representative

Empower Retirement
10.2021 - 05.2023

Financial Services Associate

JPMorgan Chase
07.2013 - 10.2020

Financial Advisor /Senior Administrative Associate

Morgan Stanley
10.1998 - 07.2013

High School Diploma -

Shady Spring High School

Associate of Science - Financial Services

Axia

Bachelor of Science - Business Management

University of Phoenix

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Kathy Shannon