Kathy Sharpe
Personal Banker II
Willmar,MN
Summary
Meticulously organized Personal Banker proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
2
2
years of post-secondary education
31
31
years of professional experience
Work History
Personal Banker II
United Prairie Bank
Spicer, MN
10.2019 - Current
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed vault duties to handle large deposits of up to $350,000.00 and distribute currency to coworkers.
Universal Banker
Heritage Bank NA
Willmar, MN
09.2007 - 10.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Balanced teller drawers and ATM cash.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Customer Service
Barnes Photography & Chocolates
Willmar, MN
10.2002 - 08.2007
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Daycare Provider
Self-employed
Willmar, MN
01.1990 - 08.2002
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Taught children to organize toys, wash hands and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Balanced children's days between play, instruction and rest with well-designed schedules.
Education
Associate of Arts - Education
Ridgewater College
Willmar, MN 08.1987 - 05.1989
Degree of Occupational Proficiency - Education Assistance
Ridgewater College
Hutchinson, MN 08.1982 - 05.1983
High School Diploma -
Bold Senior High School
Olivia, MN 05.1982 - 05.1982
Skills
Banking
Teller auditing
Cash Handling
Night and safe deposit procedures
Loans
Financial advisement
Loan application expertise
Financial product knowledge
Timeline
Personal Banker II
United Prairie Bank
10.2019 - Current
Universal Banker
Heritage Bank NA
09.2007 - 10.2019
Customer Service
Barnes Photography & Chocolates
10.2002 - 08.2007
Daycare Provider
Self-employed
01.1990 - 08.2002
Associate of Arts - Education
Ridgewater College
08.1987 - 05.1989
Degree of Occupational Proficiency - Education Assistance
Ridgewater College
08.1982 - 05.1983
High School Diploma -
Bold Senior High School
05.1982 - 05.1982