Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Sharpe

Personal Banker II
Willmar,MN

Summary

Meticulously organized Personal Banker proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

2
2
years of post-secondary education
31
31
years of professional experience

Work History

Personal Banker II

United Prairie Bank
Spicer, MN
10.2019 - Current
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed vault duties to handle large deposits of up to $350,000.00 and distribute currency to coworkers.

Universal Banker

Heritage Bank NA
Willmar, MN
09.2007 - 10.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Balanced teller drawers and ATM cash.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.

Customer Service

Barnes Photography & Chocolates
Willmar, MN
10.2002 - 08.2007
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Daycare Provider

Self-employed
Willmar, MN
01.1990 - 08.2002
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
  • Balanced children's days between play, instruction and rest with well-designed schedules.

Education

Associate of Arts - Education

Ridgewater College
Willmar, MN
08.1987 - 05.1989

Degree of Occupational Proficiency - Education Assistance

Ridgewater College
Hutchinson, MN
08.1982 - 05.1983

High School Diploma -

Bold Senior High School
Olivia, MN
05.1982 - 05.1982

Skills

Banking

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Timeline

Personal Banker II

United Prairie Bank
10.2019 - Current

Universal Banker

Heritage Bank NA
09.2007 - 10.2019

Customer Service

Barnes Photography & Chocolates
10.2002 - 08.2007

Daycare Provider

Self-employed
01.1990 - 08.2002

Associate of Arts - Education

Ridgewater College
08.1987 - 05.1989

Degree of Occupational Proficiency - Education Assistance

Ridgewater College
08.1982 - 05.1983

High School Diploma -

Bold Senior High School
05.1982 - 05.1982

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Kathy SharpePersonal Banker II