Kathy Siegmund
Saint Mary,MO
Summary
Dynamic General Manager with expertise in supplier management, team leadership, and quality assurance. Proven track record in resolving customer complaints and managing budgets effectively. Results-oriented General Manager with expertise in supplier management, quality assurance, and team leadership. Proven ability to enhance operational efficiency and customer satisfaction through effective staff training and problem-solving.
Overview
20
20
years of professional experience
Work History
General Manager
Custom woodworking
St. Mary's, MO
03.2016 - Current
- Developed and maintained relationships with suppliers for materials and resources.
- Trained and mentored staff on woodworking techniques and safety protocols.
- Oversaw team performance, ensuring quality standards in all woodworking processes.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Shift Leader
Ozora Truck Stop
Ozora, MO
07.2018 - 08.2023
- Supervised staff during shifts to ensure efficient operations and customer service.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Trained new employees on operational procedures and safety protocols.
- Collaborated with team members to streamline workflow and improve service speed.
- Monitored cash handling procedures for accuracy and compliance during shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Auditor
Veterinary Clinic of Mineral Area
Farmington, MO
07.2005 - 07.2008
- Reviewed and analyzed financial records for accuracy and integrity.
- Prepared comprehensive reports detailing audit findings and recommendations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Reviewed client documentation including contracts, invoices, bank statements.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Managed front desk operations and greeted visitors with professionalism.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained office supplies inventory and ordered replacements as needed.
- Trained new reception staff on procedures and office protocols effectively.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Received parcels, routed mail and opened packages for staff.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
Data Entry -
South County Tech
Crestwood05-1980
Skills
- Supplier management
- Quality assurance
- Staff training
- Budget management
- Sales analysis
- Inventory control
- Customer relationship management
- Team leadership
- Problem solving
- Administrative skills
- Cash handling accuracy
Timeline
Shift Leader
Ozora Truck Stop
07.2018 - 08.2023
General Manager
Custom woodworking
03.2016 - Current
Auditor
Veterinary Clinic of Mineral Area
07.2005 - 07.2008
Data Entry -
South County Tech