Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Sims

Florence,SC

Summary

Dynamic Client Service Manager with a proven track record at Georgia Pacific, excelling in client service delivery and compliant resolution. Expertly fostered partnerships and enhanced employee engagement, driving operational success. Adept at managing payroll and scheduling while promoting a safe work culture through proactive leadership and effective communication.

Overview

18
18
years of professional experience

Work History

Client Service Manager

Georgia Pacific/Encadria Staffing Solutions
12.2010 - Current

Build, maintain and nurture partnerships, exceeding client expectations through proactive leadership.

Bridge communication gaps between clients and staff, fostering on-site collaboration.

Monitor attendance and performance, coaching associates to resolve problems and recognize good performance.

Interact with department leadership daily to understand staffing needs.

Coordinate onboarding and training of all personnel reporting to the facility.

Complete onboarding paperwork including I9's.

Actively mentor/coach a safe work culture through employee engagement, behavioral based observations and participate in site safety events, holding personnel accountable for work behavior.

Complete/coordinate random and reasonable suspicion drug screens as needed.

Serve as a liaison between associated and department team leads.

Counsel employees verbally and in writing for safety, performance, attendance and other policy violations.

Notify employees when their assignments are being terminated or completed.

Ensure weekly payroll is submitted and check for accuracy.

Conduct onboarding, orientations, and ensure smooth check-in/check-out procedures.

Manage scheduling, attendance and timekeeping; resolve last minute call-offs and replacements.

Address employee relations issues and escalate as needed.


On-Site Supervisor

Manpower
06.2007 - 12.2010
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Maintained records and logs of work performed and materials and equipment used.
  • Developed work schedules for team members to maximize shift coverage.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Oversaw personnel safety and efforts at work site.
  • Resolved issues among team members to keep employees on task.

Education

High School Diploma -

Buckhannon Upshur High School
Buckhannon, WV

Skills

  • Business services support
  • Client service delivery
  • Compliant resolution
  • Service initiatives support
  • Strong leadership
  • Client relationship building
  • Recruiting and hiring

Timeline

Client Service Manager

Georgia Pacific/Encadria Staffing Solutions
12.2010 - Current

On-Site Supervisor

Manpower
06.2007 - 12.2010

High School Diploma -

Buckhannon Upshur High School