Dynamic Client Service Manager with a proven track record at Georgia Pacific, excelling in client service delivery and compliant resolution. Expertly fostered partnerships and enhanced employee engagement, driving operational success. Adept at managing payroll and scheduling while promoting a safe work culture through proactive leadership and effective communication.
Build, maintain and nurture partnerships, exceeding client expectations through proactive leadership.
Bridge communication gaps between clients and staff, fostering on-site collaboration.
Monitor attendance and performance, coaching associates to resolve problems and recognize good performance.
Interact with department leadership daily to understand staffing needs.
Coordinate onboarding and training of all personnel reporting to the facility.
Complete onboarding paperwork including I9's.
Actively mentor/coach a safe work culture through employee engagement, behavioral based observations and participate in site safety events, holding personnel accountable for work behavior.
Complete/coordinate random and reasonable suspicion drug screens as needed.
Serve as a liaison between associated and department team leads.
Counsel employees verbally and in writing for safety, performance, attendance and other policy violations.
Notify employees when their assignments are being terminated or completed.
Ensure weekly payroll is submitted and check for accuracy.
Conduct onboarding, orientations, and ensure smooth check-in/check-out procedures.
Manage scheduling, attendance and timekeeping; resolve last minute call-offs and replacements.
Address employee relations issues and escalate as needed.