Hi, I’m
Kathy Singh
Elk Grove,CA
Summary
Goal oriented with ability to meet production standards Ability to meet absolute deadlines and/or production standards Prompt and Professional with a positive attitude and strong work ethics Competent to handle detailed paperwork and reports Manage and supervise many projects, co-workers and employees Ability to carry multiple duties calmly and efficiently
Overview
24
years of professional experience
Work History
Employment Development Departmentremote, CA
Determination Rep/Program Eligibility Specialist
08.2021 - 08.2023
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
Grantham Universityremote, CA
Senior Admissions Advisor
2021.04 - 2021.08 (4 education.months_Label)
Job overview
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Educated students on college admissions process and scholarship requirements.
- Oversaw career and job fairs to connect students with area schools and employers.
Paul Mitchell The SchoolRemote, CA
Senior Admissions Advisor Lead
2020.02 - 2021.04 (1 education.year_Label & 2 education.months_Label)
Job overview
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Identified and addressed concerns of incoming students and parents.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Helped students develop organizational, time management and study skills.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Provided resources to support students in achieving career goals.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Assisted students in exploring and selecting career paths.
- Planned and promoted career planning presentations, work experience programs and career workshops.
UC Davis Medical Center Sacramento, CA
Executive Administrative Assistant
2019.08 - 2019.11 (3 education.months_Label)
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Scheduled appointments and handled calenders for senior leadership.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
UEI CollegeSacramento, CA
Senior Admissions Advisor Lead
2018.09 - 2019.08 (11 education.months_Label)
Job overview
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Used data to monitor students' progress and recommend solutions for improvement.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Oversaw career and job fairs to connect students with area schools and employers.
- Advocated for students to access available resources.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Educated students on college admissions process and scholarship requirements.
Brightwood CollegeSacramento, CA
Associate Director of Admissions
2015.12 - 2018.09 (2 education.years_Label & 9 education.months_Label)
Job overview
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Explained admissions processes, educational programs, financial assistance and student services to over 50 potential students.
- Cultivated engaged student population with successful orientation programs.
- Assisted in development and implementation of faculty development plans.
- Coordinated and supervised academic advising activities.
- Improved policies and procedures to maximize student safety and campus security.
- Applied effective time management techniques to meet tight deadlines.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Implemented strategies to increase student recruiting, engagement and retention.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
U.S. Small Business Administration Disaster ReliCitrus Heights, CA
Loan Officer 1 - Loan Specialist
2012.12 - 2013.07 (7 education.months_Label)
Job overview
- Screen and analyze complex loan applications and financial information to determine merits for acceptability of loan request.
- Ensure all required documents and forms are included and properly completed.
- Contact lenders to advice of any forms or documents to be completed.
- Assure that all proper procedures were followed.
- Input loan data and forms into electronic systems.
- Evaluate requests for modification of loan conditions and develops "Administrative Actions".
- Research and respond to lender inquiries, analyze factors caused by damages.
- Review Loss Verification Report, and provide recommendation to applicants.
- Process all applications for loan requests, review credit and income tax returns, and review repayment ability and income assurance.
Marinello School of BeautyStockton, CA
Enrollment Manager
2010.09 - 2012.12 (2 education.years_Label & 3 education.months_Label)
Job overview
- Assist Regional Admissions Director with admissions.
- Hire of admissions staff, coaching, training, development, motivation, and ongoing management as required.
- Monthly, quarterly and annual reviews; new hire and veteran training; ongoing observations.
- Conversions review, team meetings, marketing in conjunction with the Campus Director.
- Ensure compliance with school, ethical, federal, and state and accreditation requirements.
- Counsel and assist potential students with enrollment and closing interview for students once enrolled.
- Build rapport and present the school and its programs to prospective students and families.
- Interview applicants via telephone, in person to determine motivation, interest, effort and ability to qualify.
- Audit and review enrollment files for proper and ethical documents for enrollment and financial aid completion.
InterCoast CollegesSacramento, CA
Senior Admissions Advisor
2009.09 - 2010.09 (1 education.year_Label)
Job overview
- Review programs and tour the campus with prospective student, and counsel and assist potential students.
- Monitor satisfactory enrollment agreement completed with each enrolled student.
- Audit files for proof of education, test scores, and other documents that may prohibit students' enrollment Address concerns to ensure that all prospects receive the full expectation of being a graduate.
- Review effort and ability to qualify for various programs and enrollment.
- Build relationships and present the school and its programs to prospective students and families.
- Interview the prospect via telephone, and personal interview to determine motivation and interest for program and enrollment.
- Process and maintain student enrollments all the way to graduation and maintain database system to track prospective students and enrollments.
Sylvan Learning CenterSacramento, CA
Center Director
2008.09 - 2009.09 (1 education.year_Label)
Job overview
- Manage day-to-day operations, responsibility over P&L controls, manage, train employees and ensure educational integrity.
- Staffing, management of education standards, and marketing activities to schools and surrounding community.
- Direct sales process of new and potential enrollments and handle initial inquiries from parents as well as consultations and conferences with parents and conduct monthly progress conferences with parents.
- Engage in marketing activities to increase awareness of Sylvan Learning in my region.
- Monitor and track Center performance, revenues, expenses, and fee collection.
- Establish and maintain collaborative relationships with educational specialists and Administrators.
- Provide recommendations to alter program prescriptions or offer additional programs and effectively lead center staff meetings with all employees; motivate and continually develop center staff.
- Demonstrate and uphold a high level of staff morale and spirit; ensure the professional appearance of the center.
- Motivate.
Heald CollegeRancho Cordova, CA
Senior Admissions Advisor
2005.09 - 2008.09 (3 education.years_Label)
Job overview
- Recruit qualified potential candidates for specific programs offered at Heald College.
- Use sound judgment in determining the prospective student's qualifications for the program.
- Advise prospective student about Heald's mission and values and the expectations of the student.
- Respond to inquiries in a timely fashion and maintain a high level of service to students.
- Counsel and assist potential students with enrollment and ask for referrals.
- Build relationships and present the school and its programs to prospective students and families.
- Interview applicants via telephone contact and personal interviews.
- Determine motivation, interest, effort and ability to qualify for various programs.
- Review programs and touring the campus with prospective students.
- Process and maintain student enrollments all the way to graduation.
- Maintain database system to tract prospective students and enrollments.
Firemans Fund Insurance CompanyRancho Cordova, CA
Customer Service Agent
2003.08 - 2005.09 (2 education.years_Label & 1 education.month_Label)
Job overview
- Provide quotes to broker/agents, process new business, and assist in underwriting.
- Assist prospective insured's with developing risk management strategies appropriate to their risk profiles.
- Process claims, look at documents, for approval.
- Process all new business within a timely manner for profitable quotes for small businesses.
- Maintain customer relation for policy renewals, and new addition of small business owners.
Health Net Insurance IncRancho Cordova, CA
Provider Services Lead Representative II
2000.01 - 2003.08 (3 education.years_Label & 7 education.months_Label)
Job overview
- Process claims, appeals, re-process of paperwork, eligibility and benefits information.
- Provide support to staff for all escalated calls and/or requests from providers.
- Discuss contract and HMO, PPO, Medicare, Medical, and all other plans eligible through Health Net.
- Appeals review and provider relations specialist, review Health Net policies with providers and all third parties.
- Assist in legal documents, files, and claims research and review for court cases for the Fraud Investigation Unit.
Education
University of Phoenix
Master of Science from Public Adminisration
Current
University Overview
- 3.80 GPA
University of Phoenix
Bachelors of Science from Business Management
2009
University Overview
- 3.75 GPA
Heald College
Associate of Science from Criminal Justice
2005
University Overview
- 4.0 GPA
- Minor in Business Administration
- Student Mentor Lead
- Recipient of Dean's Scholarship
Skills
- Excellent communication skills
- Results-oriented
- Legal Office Assistant certification
- Self-directed
- Strong interpersonal skills
- 45 WPM typing speed
- Event planning
- Certified Computer Office Assistant
- Accurate and detailed
- Excellent planner and coordinator
- Advanced MS Office Suite knowledge
- Resourceful
- Business writing
- Filing and data archiving
- Dedicated team player
- Pleasant demeanor
- Extensive vocabulary
- Proofreading
- Advanced clerical knowledge
- Multi-line phone proficiency
- Conference planning
- Report writing
- Report development
- Schedule management
- Critical thinker
- Project planning
- Report analysis
- Employee training and development
Timeline
Determination Rep/Program Eligibility Specialist
Employment Development Department
08.2021 - 08.2023
Senior Admissions Advisor
Grantham University
2021.04 - 2021.08 (4 education.months_Label)
Senior Admissions Advisor Lead
Paul Mitchell The School
2020.02 - 2021.04 (1 education.year_Label & 2 education.months_Label)
Executive Administrative Assistant
UC Davis Medical Center
2019.08 - 2019.11 (3 education.months_Label)
Senior Admissions Advisor Lead
UEI College
2018.09 - 2019.08 (11 education.months_Label)
Associate Director of Admissions
Brightwood College
2015.12 - 2018.09 (2 education.years_Label & 9 education.months_Label)
Loan Officer 1 - Loan Specialist
U.S. Small Business Administration Disaster Reli
2012.12 - 2013.07 (7 education.months_Label)
Enrollment Manager
Marinello School of Beauty
2010.09 - 2012.12 (2 education.years_Label & 3 education.months_Label)
Senior Admissions Advisor
InterCoast Colleges
2009.09 - 2010.09 (1 education.year_Label)
Center Director
Sylvan Learning Center
2008.09 - 2009.09 (1 education.year_Label)
Senior Admissions Advisor
Heald College
2005.09 - 2008.09 (3 education.years_Label)
Customer Service Agent
Firemans Fund Insurance Company
2003.08 - 2005.09 (2 education.years_Label & 1 education.month_Label)
Provider Services Lead Representative II
Health Net Insurance Inc
2000.01 - 2003.08 (3 education.years_Label & 7 education.months_Label)
University of Phoenix
Master of Science from Public Adminisration
University of Phoenix
Bachelors of Science from Business Management
Heald College
Associate of Science from Criminal Justice