Kathy Singleton
Kyle,TX
Summary
Dedicated Customer Service professional with 2 1/2 yrs of experience at Texas Disposal Systems, excelling in client support and CRM software utilization. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in managing customer relationships and ensuring satisfaction, with a background in training and development from previous leadership roles. Seeking to leverage expertise in customer service within diverse settings, including remote location from home. Successfully streamlined operations, resulting in improved response times and fostering long-term client relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Texas Disposal Systems
05.2023 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Processed service requests using CRM software, maintaining accurate records and improving response times.
- Educated clients on waste management policies, enhancing understanding and compliance with regulations.
- Collaborated with team members to streamline operations, reducing processing time for customer requests.
- Conducted follow-up calls to ensure resolution effectiveness, fostering long-term relationships with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Driver/Trainer?Router
Hays CISD
02.2002 - 04.2023
- Oversaw daily transportation operations, ensuring timely student pickups and drop-offs.
- Trained and mentored new drivers on safety protocols and efficient routing techniques.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Developed training materials for staff to promote adherence to safety standards.
- Conducted regular vehicle inspections, maintaining compliance with district regulations.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Drove safely in various weather and road conditions to avoid accidents.
Education
GED -
Travis High School
Austin, TXSkills
- Client support
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Documentation
- Customer relationship management (CRM)
- CRM software
- Call center experience
Languages
English
Professional Working
Timeline
Customer Service Representative
Texas Disposal Systems
05.2023 - Current
Lead Driver/Trainer?Router
Hays CISD
02.2002 - 04.2023
GED -
Travis High School