Kathy Smith
Beulah,MI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
23
23
years of professional experience
Work History
Manager
True North Shell
Benzonia, MI
08.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
Office Assistant
Plywood Sales
Lansing, MI
01.2000 - 05.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drafted common document templates for use by executives and employees.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Developed correspondence letters, memos and emails.
- Leveraged accounting software to manage expenses and keep track of finances.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Coordinated, scheduled and arranged business meetings and travel calendars.
Education
Associate of Science - Business Management
Lansing Community College
Lansing, MI05.1989
Skills
- Sales and Marketing
- Set Organizational Policies
- Control of Expenses
- Verbal and Written Communication
- Accounting Techniques
- Customer Service
Hobbies
I 'am a special olympics coach. Retired Boy Scout leader. I love camping and floating down river.
Timeline
Manager
True North Shell
08.2020 - Current
Office Assistant
Plywood Sales
01.2000 - 05.2020
Associate of Science - Business Management
Lansing Community College
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