Kathy Smith

Training & Development Manager

Germantown,MD

Summary

Experienced Trainer and Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

Training & Development

Certified Scrum Master

ITIL Foundations v3

Work History

Executive Assistant

KAS Consulting Group

01.2020 - Current

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and responded accordingly to support executive correspondence.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Virtual Assistant

Tixwell Technologies

02.2015 - 01.2020

Completed business correspondence, transcription, and data entry.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Coordinated Skype calls across multiple time zones.
Executed travel arrangements by researching and booking flights and accommodations.
Uploaded files for team use on Google Suite and SharePoint.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Kept extensive contact list updated with new contacts and changes to existing contacts.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Conferred with customers by telephone, chat or email to provide information.

Administrative Assistant

CTEC

04.2014 - 02.2015

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Drafted correspondence and other documents for CEO and department heads in company's voice.

Education

No Degree - Business Administration

Towson University

Baltimore, MD

06.2025

Skills

Appointment Setting
Office 365 (Outlook, Word, PowerPoint, Excel, SharePoint, Teams OneNote)
Google Doc & Drop Box
Zoom and Skype
Travel Arrangement Coordination
Strong Problem Solver

Proper Phone Etiquette
Logistics and Schedule Management
Meeting Agenda Preparation
Office Administration
Self Starter
Video Conferencing Software

Timeline