Kathy Spencer
Waco,TX
Summary
Experienced professional skilled in effective client relations and team collaboration. Known for adaptability and clear communication, contributing to timely crisis interventions and comprehensive training sessions, enhancing overall service delivery.
Overview
20
20
years of professional experience
Work History
QMHP-CS
Heart of Texas Behavioral Health Network
Waco, TX
11.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
YCOT Specialist
Heart of Texas Behavioral Health Network
Waco, TX
03.2025 - Current
- Provided immediate response to youth crises outside of regular business hours to ensure safety and well-being
- Facilitated comprehensive training sessions on suicide and mental health for clients of all ages.
- Performed on-site evaluations of clients in need of emergency assistance within a six-county region.
- Facilitated timely and accurate completion of required documentation to support operational workflows.
- Collaborated with YCOT team members to deliver training and provide assistance during calls.
Transition Services Coordinator
Methodist Children's Home
Waco, TX
10.2006 - 05.2019
- Facilitated preparation for life after graduation for students exiting Methodist Children's Home.
- Facilitated FAFSA completion for students, enhancing access to college funding opportunities.
- Facilitated student applications for college and trade school admissions.
- Facilitated instruction on independent living skills to empower student self-sufficiency.
- Maintained student files with grades, financial assistance, and notes.
Organized academic records and financial aid documentation for students.
Assisted in managing student information, including grades and support notes. - Provided guidance and resources to assist college students in managing rent, tuition, and book costs.
- Advised students on degree planning and course scheduling strategies.
- Created and updated service plans consistently to ensure alignment with client needs.
- Compiled thorough records of student communications to enhance engagement and support.
Workforce Development Specialist
Heart of Texas Workforce Solutions
Waco, TX
03.2006 - 10.2006
- Facilitated workforce training programs to enhance job readiness and employability skills.
- Developed strategic partnerships with local businesses to expand employment opportunities for job seekers.
- Implemented outreach initiatives to engage underrepresented populations in workforce services.
- Coordinated workshops and seminars on resume writing, interview techniques, and job search strategies.
Education
Master of Science - Educational Psychology
Baylor University
Waco, TXBachelor of Arts - Psychology
University of The Southwest
Hobbs, NMSkills
- Effective client relations skills
- Strong organizational skills
- Clear interpersonal communication
- Experienced with Microsoft Office tools
Timeline
YCOT Specialist
Heart of Texas Behavioral Health Network
03.2025 - Current
QMHP-CS
Heart of Texas Behavioral Health Network
11.2020 - Current
Transition Services Coordinator
Methodist Children's Home
10.2006 - 05.2019
Workforce Development Specialist
Heart of Texas Workforce Solutions
03.2006 - 10.2006
Master of Science - Educational Psychology
Baylor University
Bachelor of Arts - Psychology
University of The Southwest