Kathy Stafford
Las Vegas
Summary
Results-driven Supervisor with a proven track record in implementing operational policies and procedures that enhance efficiency and accuracy. Expertise in staff development, performance management, and coaching, combined with a strong foundation in business administration and process improvement. Demonstrated ability to streamline processes, improve staff productivity, and enforce compliance with safety protocols while effectively managing team dynamics. Committed to fostering a collaborative environment that drives operational goals and adapts seamlessly to changing demands, ensuring sustained organizational growth and success.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Diligent supervisor with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Shift Manager
Taco Bell
03.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team productivity and performance.
- Implemented process improvements, reducing operational inefficiencies across shifts.
- Coordinated staffing schedules to optimize coverage and maintain service levels.
- Monitored inventory levels, facilitating timely reorders to prevent stockouts.
- Resolved customer complaints efficiently, maintaining high satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Analyzed workflow processes, identifying areas for enhancement in operational efficiency.
Warehouse Supervisor
B&R Auto Wrecking
09.2021 - 10.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Assisted in the preparation of monthly financial statements and reports
- Reviewed timesheets for accuracy and completeness prior to processing payroll
- Assisted with auditing processes related to payroll
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms
- Scheduled, assigned, and monitored the work of dispatchers
- Provided feedback on individual performance reviews for each dispatcher under their supervision
- Oversaw daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Coordinated inventory management, optimizing part retrieval and reducing waste in recycling processes.
- Conducted regular inspections to maintain compliance with environmental regulations and company standards.
- Developed training programs for new hires, emphasizing safety practices and operational procedures.
- Analyzed operational metrics to identify trends and recommend strategic enhancements for service delivery.
- Managed scheduling and resource allocation, aligning workforce capabilities with project demands effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
Mail Carrier
United States Post Office
06.2021 - 07.2021
- Ensured compliance with federal laws related to privacy protection
- Collected signatures from recipients of registered mail items
- Reported any damaged or missing mail items to supervisor immediately
- Checked incoming mail for proper postage and correct names and addresses
- Provided friendly customer service at all times while delivering mail
- Updated daily delivery logs to record number of deliveries made
- Kept up-to-date knowledge of postal rates, regulations, and procedures
- Provided assistance in sorting large volumes of mail at post office facility
Mail Carrier
Midland post office
10.2016 - 02.2021
- Responded to customer inquiries regarding postal services and products
- Verified accuracy of addresses before delivering packages
- Recorded addresses, weights, and other information on outgoing mail
- Delivered packages and letters to residential customers
- Maintained records of all deliveries made during the day
- Organized parcels into appropriate size containers for transport
- Operated a vehicle in accordance with safety regulations
- Assisted other carriers with their routes as needed during peak periods
- Handled undeliverable mail in accordance with established procedures
Assistant Manager
Taco Bell
08.2015 - 06.2016
- Maintained up-to-date knowledge of company products and services
- Communicated regularly with customers to gain insights into their needs
- Conducted regular performance reviews for employees to identify areas of improvement
- Developed a system for tracking inventory and ordering supplies as needed
- Organized training sessions for new hires to familiarize them with the workplace environment
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Supervised daily operations including scheduling shifts, assigning duties
- Ensured compliance with safety regulations and company policies
- Resolved conflicts between team members in an effective manner
Teacher's Assistant
Clark County Public Schools
08.2012 - 06.2014
- Helped students master assignments and reinforced learning concepts presented by teachers
- Instructed and monitored students in use and care of equipment and materials
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Assisted in the development of individualized education plans (IEPs) for special education students
- Coordinated with teachers to identify and support students with special needs
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development
- Prepared lesson materials and visual aids to reinforce lesson concepts
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
Assistant Manager
Earl Of Sandwich LLC
01.2012 - 04.2012
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Evaluated individual and team business performance and identified opportunities for improvement
- Interviewed prospective employees and provided input to HR on hiring decisions
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
General Manager
El Pollo Loco
10.2010 - 12.2011
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success
- Established and maintained effective communication with staff members to ensure efficient operations
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management
General Manager
Taco bell
01.1986 - 09.2010
- First training manager in the company
- First to receive 100% on the Golden Bell inspection
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Prepared staff work schedules and assigned team members to specific duties
- Designed sales and service strategies to improve revenue and retention
- Assisted in the recruitment process by interviewing potential candidates for open positions
- Ensured compliance with local health department regulations regarding food safety standards
Education
GED -
College of Southern Nevada
Las Vegas, Nevada, NVSkills
- Timeline management
- Workplace conduct enforcement
- Team skill enhancement
- Performance assessment strategies
- Coaching expertise
- Results-driven
- Administrative leadership
- Operational efficiency enhancement
- Inventory management
- Safety compliance procedures
- Regulatory compliance
- Workforce management expertise
- Operations oversight
- Stock management
- Efficient scheduling
- Performance assessment
- Customer service improvement
- Effective team leadership
- Financial budget oversight
- Quality control management
- Process evaluation
- Compliance management
- Accurate cash processing
- Customer service expertise
- Timely and dependable
- Passionate and engaged
- Resolving customer complaints
- Financial processing expertise
- Stock control expertise
- Operational efficiency
LANGUAGES
Spanish
Advanced
Timeline
Shift Manager
Taco Bell
03.2025 - Current
Warehouse Supervisor
B&R Auto Wrecking
09.2021 - 10.2024
Mail Carrier
United States Post Office
06.2021 - 07.2021
Mail Carrier
Midland post office
10.2016 - 02.2021
Assistant Manager
Taco Bell
08.2015 - 06.2016
Teacher's Assistant
Clark County Public Schools
08.2012 - 06.2014
Assistant Manager
Earl Of Sandwich LLC
01.2012 - 04.2012
General Manager
El Pollo Loco
10.2010 - 12.2011
General Manager
Taco bell
01.1986 - 09.2010
GED -
College of Southern Nevada