Summary
Work History
Education
Skills
References
Timeline
Generic

Katherine Jaco

Los Angeles,CA

Summary

I want to be part of the success in an environment of growth and excellence. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Work History

Cashier/Barista

Panera Bread
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Host

Ihop
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Sales Associate

Abercrombie & Fitch
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Baja Fresh
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Victoria Secret
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Ann Taylor
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Hostess/Waitress

Mixology 101 and Buca di Beppo
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Team Leader

Mendocino Farms
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.

Receptionist Administrator

Yamashiro Hollywood
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Waitress/Trainer

True Food Kitchen
- Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Education

Fairfax High School

Skills

  • POS Systems
  • Customer Assistance
  • Cash Handling
  • Staff Training
  • Customer Relations
  • Goal-Oriented

References

  • Milissa Marsh (702) 769-0795
  • Helen Calderon (213) 822-9321
  • Jaqueline Baca (323) 470-8999

Timeline

Cashier/Barista

Panera Bread

Host

Ihop

Sales Associate

Abercrombie & Fitch

Cashier

Baja Fresh

Sales Associate

Victoria Secret

Sales Associate

Ann Taylor

Hostess/Waitress

Mixology 101 and Buca di Beppo

Team Leader

Mendocino Farms

Receptionist Administrator

Yamashiro Hollywood

Waitress/Trainer

True Food Kitchen
- Current

Fairfax High School

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