KATHY STONE
Amado,AZ
Summary
Dedicated, knowledgeable and enthusiastic Pharmacy Manager bringing successful career history comprising more than 25 years of experience recruiting, training and managing in pharmacy operations and the medical field. Licensed in Arizona and Kentucky. Talented offering fluency in three languages. Empathetic and intuitive at building trust and strong patient relations. Team oriented and experienced at conflict resolution and decision making. Track record of providing excellent customer service problems and improving customer satisfaction. Highly organized, efficiency-driven including excellent program management skills. Effective Pharmacy Manager recognized consistently for performance excellence and contributions to success. Pursuing a similar position where goal-driven, focus and dedication are highly sought.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Clinical Pharmacist Inpatient and Outpatient
Indian Health Services
Sells, AZ
02.2022 - 10.2025
- Worked at 4 separate sites across Southern Arizona including, San Xavier Clinic, Sells Hospital, Santa Rosa Clinic and San Simon Clinic.
- Reviewed medication regimens with providers to identify therapy concerns and recommend appropriate adjustments.
- Review and verify an average of 1100 medication orders daily ; conduct medication therapy management and drug utilization reviews
- Processed orders accurately while balancing inpatient workflow demands and outpatient refill requests.
- Counseled patients on medication use, side effects, and adherence in respectful one-on-one conversations. Collaborate with healthcare teams to optimize care.
- "Lead Ancillary Role" as the Pharmacist for 4 sites for Immunization Services. Oversee vaccine logistics, excursions, equipment for cold-chain inventory management across 60 refrigeration and freezer units, ensuring optimal storage for compliance and temperature regulation for Arizona state VFC (ASIIS) and private stock for IHS.
- Maintain accurate clinical documentation and build strong patient relationships through compassionate care.
Pharmacist Site Manager Outpatient
Genoa
Tucson, AZ
09.2021 - 02.2022
- Processed 600 prescriptions per day while maintaining timely outpatient pharmacy service.
- Managed daily pharmacy operations, balancing workflow priorities, customer needs, and prescription turnaround.
- Reviewed medication profiles and drug utilization concerns to support appropriate therapy decisions.
- Coordinated staff schedules, training needs, and daily coverage to maintain consistent site support.
- Counseled patients on prescriptions, side effects, and medication use in clear, compassionate language.
- Maintained accurate records for dispensing, inventory, and controlled pharmacy documentation.
- Followed safety and compliance procedures during medication handling and patient interactions.
- Monitored inventory levels and reordered medication supplies to reduce service disruptions.
- Communicated with medical providers to clarify prescriptions, resolve questions, and support coordinated care.
- Supported immunization services by preparing documentation and assisting with clinic workflow.
- Interpreted patient questions in Spanish to improve access to pharmacy guidance.
- Provided ASL support for patients needing accessible medication counseling.
- Performed opening and closing checks to keep the site ready for daily patient service.
- Tracked medication processing issues and escalated unresolved cases for timely follow-up.
- Supervised pharmacy Technicians with prefilled Dispill packaging and bottles
- Performed audits and follwed state compliance
Pharmacy Manager
Walmart
Tucson, Arizona
10.2018 - 08.2021
- Supervise team of 9 Pharmacy Technicians , 2 Interns and 2 Pharmacists
- Lead Wellness Clinics quarterly "In-Store" performing CLIA Testing: Cholesterol, Glucose, Body Mass Index, Hgb A1C, Blood Pressure. Achieved "Top Rating" in Market for number of patient assessments
- Vaccinated patients to provide immunity against; Covid 19 (avg of 400 IMZ per week) , Influenza, Pneumonia, MMR, Shingles, Hepatitis, DTaP
- Process over 400 prescriptions per day, utilizing 4 point check and visual verification; while achieving decreased customer wait times and maintaining excellent NPS scores / customer satisfaction
- Attended "Pharmacy Manager Academy" in Bentonville Arkansas - presented "Power Point Business Plan" for Pharmacy with organized, realistic and achievable goals to be implemented
- Attended "On-Line" virtual "Moments that Matter" teleconference to assist in training team for "Excellence in Customer Service"
- Attended one day seminar on "Moments that Matter" and was selected as "Ambassador Store" for market
- Manage All Daily Pharmacy Operations including; inventory, orders, schedules, audits, compliance, evaluations, store events, organization and cleanliness
Pharmacy Manager
Walgreen's Boots Alliance Inc.
Green Valley, AZ
05.2006 - 10.2018
- Supervised 6 Pharmacy Technicians, 1 Intern and 1 Pharmacist
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration
- Ordered / Managed pharmacy supplies and medications
- Verified average of 300 prescriptions daily for: appropriate dosage, drug interactions, allergies and contra-indications
- Organized / Conducted "Community Immunization Clinics"
- Coordinated staff schedules and conducted coaching and evaluations
- Managed All Pharmacy Operations: inventory, supplies, compliance, audits, cleanliness, organization, invoicing and accountability
- Offered patient information and Immunizations on various immunizations including; Flu, DTaP, Pneumonia, Hepatitis, MMR and HPV
Pharmacy Manager
WALMART
Nogales, AZ
05.2002 - 06.2007
- Make decisions on budget, hiring, promotion, and disciplinary actions
- Manage inventory in compliance with company standards
- Supervised / Scheduled - 6 Pharmacy Technicians and 1 Pharmacist
- Communicated with patients about private medical information/history
- Ensured that pharmacy area was kept clean, neat and free of debris
- Verified prescriptions using 4 point check / visual verification by effectively prioritizing tasks / workflow to increase efficiency
- Provided patients with "Immunization Services" and education
- Performed audits and followed state compliance
Education
Pharm. D - Pharmacy
University of Arizona
Tucson, AZ05-2002
Bachelor of Science - Medical Technology - ASCP
College of Lake County
Grayslake, IL05-1987
Skills
- Spanish Interpreter "Dial A Pharmacist"
- Sign Language Interpreter (ASL)
- CPR Certification - BLS,ALS,LED
- Certified Immunizing Pharmacist
- Patient Counsel Expert with Compassion
- Wellness Services/ Clinics
- Pharmacy Operations Management / Inventory Control
- Medication Therapy / Drug Utilization Review
- Medication Processing / Third Party Resolution
- Self-Motivated, Detailed / Multi-task Capabilities
- Excellent Written / Verbal / Communication
- Staff Management / Training / Mentoring / Team Building
- Wellness Clinics - CLIA Director
- Outstanding Rapport with Medical Providers
Certification
- Immunization Certification
- CLIA Director
- CPR Certification - BLS, ALS, LED
- American Society of Clinical Pathologist ASCP MT
- IMPACT I and II - Pharmacy Management Training Skills
- Licensed Arizona Preceptor
Timeline
Clinical Pharmacist Inpatient and Outpatient
Indian Health Services
02.2022 - 10.2025
Pharmacist Site Manager Outpatient
Genoa
09.2021 - 02.2022
Pharmacy Manager
Walmart
10.2018 - 08.2021
Pharmacy Manager
Walgreen's Boots Alliance Inc.
05.2006 - 10.2018
Pharmacy Manager
WALMART
05.2002 - 06.2007
Pharm. D - Pharmacy
University of Arizona
Bachelor of Science - Medical Technology - ASCP
College of Lake County
Community Service
- Board Member of Carrington College - Admissions /Student Services
- Pianist for over three Decades - Community Churches / Schools
- Elementary School Volunteer - Spanish and Sign Language Classes
- Boy Scout Leader - Fund Raiser - Parent Leader
Licenses and Certifications
- State of Arizona, License No. S013273 Expires: 10/31/2027
- State of Kentucky, License No. 015736 Expires: 02/28/2027
- BLS AHA Expires: 12/31/2027
Employment Time Off
- Personal Time Off 11/1/2025 -Present