Kathy Strickland
Brentwood,TN
Summary
Brings over 38 years of VBA experience in claims adjudication with superior record of accomplishment. Technical experience that consistently surpasses demanding objectives and achieves or exceeds set goals. Expert technician well versed in knowledge of federal, state, and local laws, regulations, polices and procedures applicable to Veterans' compensation and pension benefits programs. Offering over 11 years of experience with VBA's national quality assurance program.
Overview
33
33
years of professional experience
Work History
Consultant
Le'Fant
Dumfries, VA
04.2021 - Current
- Liaised with Managed Services Provider to automate VBA business rules to apply to Pension Claims Processing
- Provided interpretation of laws and regulations applicable to VA payments and benefits.
- Supported creation of detailed, technical understanding of business rules and complex calculations for VA claims processing
- Supplied historical knowledge of VA processes and claims adjudication
Quality Assurance Officer
Department Of Veterans Affairs
Washington (outbased Nashville, TN), DC
08.2010 - 11.2013
- Responsible for overall quality and consistency of VBA's quality assurance program - Systematic Technical Accuracy Reviews (STAR)
- Ensures quality and consistency of compensation and pension (C&P) claims processing to include rating, authorization and fiduciary.
- Responsible for quality of work performed under the consistency and special review tiers of the C&P quality review program.
- Served as Deputy Director of the Compensation and Pension Examination Program (CPEP) supporting improvement in the quality of the VAH C&P examination process.
- Responsible for overall timeliness of STAR process for rating, authorization and fiduciary reviews by ensuring STAR reviews were conducted and entered in the database timely.
- Analyzed data and identified weak and problematic issues while promoting corrective methods.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Served as Acting Assistant DIrector, Quality Assurance from October 18, 2010 through June 9, 2012.
Supervisory Veterans Claims Examiner
Compensation And Pension Service
Washington (outbased Nashville, TN), DC
09.2006 - 08.2010
- Chief of National Accuracy Review Staff
- Managed ongoing review of disability claims processing to establish national and regional office accuracy rates
- Identified error trends and recommended strategies for improvement
- Supervised staff of GS 13 employees
Veterans Claims Examiner
VBA Compensation And Pension Service
Washington (outbased Nashville TN), DC
05.2002 - 09.2006
- Joined VBA's national Quality Assurance Staff
- Conducted national quality reviews for compensation and pension claims, C&P examination reports and BVA remand reviews.
- Identified issues, analyzed information and provided potential solutions to error trends.
Veterans Claims Examiner - Coach
VA Regional Office
Nashville, TN
03.1996 - 05.2002
- Supervised claims processing teams
- Prepared and presented training to rating board trainees
Veterans Claims Examiner - Rating Specialist
VA Regional Office
Nashville, TN
05.1992 - 03.1996
- Reviewed and analyzed medical evidence to determine eligibility for a full range of VA benefits.
Senior Veterans Claims Examiner
VA Medical Center And Regional Office
Jackson, MS
06.1982 - 08.1985
- Provided second review and authorization of award or disallowance of benefits including burial, education, pension and compensation payments.
Veterans Claims Examiner
VA Medical Center And Regional Office
Jackson, MS
11.1977 - 06.1982
- Processed awards for VA benefits including education, compensation, pension and burial payments.
Claims Clerk
VA Medical Center And Regional Office
Jackson, MS
08.1976 - 11.1977
- Analyzed compensation and pension claims for completeness and developed for evidence and information needed to decide the claim.
- Processed claims for burial payments.
Payroll Clerk
VA Medical Center
Jackson, MS
10.1975 - 08.1976
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Education
Bachelor of Science - Fashion Merchandising
Mississippi University For Women
Columbus, MS05.1975
Skills
- Knowledge of Federal, State and local laws applicable to Veterans Benefits Programs
- Knowledge of human resources management systems administered on merit principles
- Ability to manage and supervise work activities of subordinates
- Ability to analyze, comprehend and apply decisions derived from a variety of data or complex information
- Ability to review and/or initiate quasi-legal, technical, administrative and general written communications
- Skill in complex information both orally and in writing
Accomplishments
Hammer Award - December 2000
Superior Performance Awards: 1981; 1987; 1992; 1997; 2008; 2009; 2010; 2011; 2012
Special Contribution Award: June 1993; June 2003; January 2007; October 2007; November 2013
Special Service Awards: July 1998; September 1999; September 2000
Suggestion Award: December 1991
Group Award Recipient: March 2003; July 2003; June 2005
Team of the Quarter Award: January 2007
Team of the Year Award: January 2007
Timeline
Consultant
Le'Fant
04.2021 - Current
Quality Assurance Officer
Department Of Veterans Affairs
08.2010 - 11.2013
Supervisory Veterans Claims Examiner
Compensation And Pension Service
09.2006 - 08.2010
Veterans Claims Examiner
VBA Compensation And Pension Service
05.2002 - 09.2006
Veterans Claims Examiner - Coach
VA Regional Office
03.1996 - 05.2002
Veterans Claims Examiner - Rating Specialist
VA Regional Office
05.1992 - 03.1996
Senior Veterans Claims Examiner
VA Medical Center And Regional Office
06.1982 - 08.1985
Veterans Claims Examiner
VA Medical Center And Regional Office
11.1977 - 06.1982
Claims Clerk
VA Medical Center And Regional Office
08.1976 - 11.1977
Payroll Clerk
VA Medical Center
10.1975 - 08.1976
Bachelor of Science - Fashion Merchandising
Mississippi University For Women
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