Summary
Overview
Work History
Education
Timeline
Generic

Kathy Stuber

Media,PA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

41
41
years of professional experience

Work History

Receptionist Clerk

Eckell, Sparks, Levy, Auerbach, Monte, Sloane, Matthews
10.2006 - 11.2008
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Ensured effective communication within the organization through timely distribution of messages and faxes.
  • Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
  • Boosted company image by providing friendly, professional service to all clients and customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Supervisor

Rosen Hotels & Resorts
10.1995 - 01.2006
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Managed internal operational standards and productivity targets.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Compiled training materials for new employees and tracked skill development.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained team members on new hotel services and products to support promotional efforts.

Head Cashier/Head Bookkeeper

Acme Markets, Inc
09.1967 - 05.1993
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Mentored new team members on sales software system operation.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Maintained and updated security protocols for front desk operations.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Trained junior bookkeeping staff members on proper accounting techniques, promoting consistency and adherence to established policies throughout the department.
  • Managed payroll functions, ensuring timely payment processing and compliance with tax regulations.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Education

High School Diploma -

Woodrow Wilson High School
Levittown, PA
06.1967

Timeline

Receptionist Clerk

Eckell, Sparks, Levy, Auerbach, Monte, Sloane, Matthews
10.2006 - 11.2008

Supervisor

Rosen Hotels & Resorts
10.1995 - 01.2006

High School Diploma -

Woodrow Wilson High School

Head Cashier/Head Bookkeeper

Acme Markets, Inc
09.1967 - 05.1993

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Kathy Stuber