Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathy Taylor

Akron,OH

Summary

Dedicated and trustworthy business professional with experience in customer service, project management, people management, team building, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Cares about the job, the team, and the business.

Overview

10
10
years of professional experience

Work History

Team Member

Target
09.2019 - Current
  • Keet work areas clean, organized, and safe to promote efficiency and team safety.
  • Contribute to team success by completing jobs quickly and accurately.
  • Learn all required tasks quickly to maximize performance.
  • Work scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Work different departments (Fulfillment, Consumables, General Merchandise, Beauty, Style) to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintain productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operate register to process payments and collect cash payment for order totals.
  • Train new team members by relaying information on company procedures and safety requirements.
  • Assist with inventory counts and stocking of merchandise.
  • Break down boxes and cartons, disposing of recyclables and refuse in proper receptacles.
  • Assist customers in selecting merchandise best suited to needs.
  • Maintain overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.

Sales Associate

Michaels
07.2017 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Help customers locate products and check store system for merchandise at other sites.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Engage with customers to build rapport and loyalty.
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Pick online orders to be picked-up in store and shipped from store.
  • Complete SISO and pull lists.
  • Answer customer questions about products and services, help locate merchandise, and promote key items.
  • Listen to customer needs and desires to identify and recommend optimal products and methods to complete their projects.
  • Manage efficient cash register operations and ensure the front end is "5 Star."
  • Open, shelve and merchandise new products in visually appealing and organized displays for optimal sales promotions.
  • Build customer loyalty and retention by delivering excellent shopping experiences.
  • Create inviting environment for customers by maintaining store organization and cleanliness.
  • Provide exceptional services and pleasant shopping experiences to retail customers.
  • Develop strong rapport with customers and create positive impression of business.

Customer Experience Manager

Michaels
07.2017 - 12.2017
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Owner/Store Manager

Lucky Surf Shop
06.2013 - 06.2016
  • Designed remodel, purchased fixtures and planned layout to maximize sales.
  • Wrote and maintained company policies and ohana handbook to ensure employees understood expectations and responsibilities.
  • Hired, trained, and mentored team members through proactive communication and positive feedback.
  • Tracked trends, designed, and purchased inventory.
  • Managed inventory control, loss prevention, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed IT, maintenance, and security.
  • Created marketing and advertising campaigns.
  • Created community outreach programs assisting local animal shelters, schools, beach patrol, first responders, and veterans.
  • Served as President of the Gold Coast Mall Merchants Association working with Mall manager and fellow merchants to increase foot traffic by creating special events and promotions.
  • Scheduled and wrote the copy for the Mall's television commercial.
  • Managed social media for my shop and for the Mall.

Education

Bachelor of Arts - Business Administration

Webster University
San Diego

Associate of Arts - Psychology

San Diego Mesa College
San Diego

Associate of Science - Business Administration

San Diego Mesa College
San Diego

Skills

  • Highly Organized
  • Problem Solving
  • Attention to Detail
  • Team Building
  • Works Well Independently and as Part of a Team
  • Knowledgeable

Accomplishments

  • As the Business Unit Physical Security & Facilities Manager, supervised team of four staff members and 24 security officers to support various classified programs
  • As the Real Estate and Facilities Manager, managed multi-million dollar Business Unit's real estate holdings in seven states
  • Served as Government Team Lead for Global Positioning Satellite Third Generation (GPS III) System Security and created the System Security Working Group bringing together Government, Military and Contractor subject matter experts to present and resolve system security issues to ensure program success and system integrity
  • Awarded People's Choice Award by the USAF Space and Missile Command - Los Angeles Air Force Base
  • Voted 1st Runner-up for Best Surf Shop in Ocean City, MD, for the first two years my shop was in business and voted Best Surf Shop in Ocean City, MD, for my third and final year
  • Certified by the California State Fire Marshall as an Emergency Medical Technician - Basic (EMT-B)
  • Qualified as a Certified Information System Security Professional (CISSP)
  • Qualified for MENSA Membership

Timeline

Team Member

Target
09.2019 - Current

Sales Associate

Michaels
07.2017 - Current

Customer Experience Manager

Michaels
07.2017 - 12.2017

Owner/Store Manager

Lucky Surf Shop
06.2013 - 06.2016

Bachelor of Arts - Business Administration

Webster University

Associate of Arts - Psychology

San Diego Mesa College

Associate of Science - Business Administration

San Diego Mesa College

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Kathy Taylor