Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Thomas

Houston

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Victory Health Texas
05.2019 - 09.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Answered incoming calls, scheduled appointments and filed medical records.

Medical Assistant

Dashwood Health
05.2017 - 04.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Scribe (Remote)

AQuity Solutions
04.2016 - 03.2017
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Transcribed sensitive documents with complete confidentiality.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.

Education

Certified Medical Assistant - Medical Assisting

Sanford-Brown College - Houston
Houston, TX
06.2014

GED -

Dekalb Technical College
Covington, GA
05.2005

Skills

  • Insurance Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Customer Service
  • Medical Terminology
  • Patient Registration
  • EMR
  • Insurance Billing
  • Vital Signs
  • ICD -10/CPT Coding
  • Phlebotomy
  • Anatomy Knowledge

Timeline

Patient Access Representative

Victory Health Texas
05.2019 - 09.2023

Medical Assistant

Dashwood Health
05.2017 - 04.2019

Medical Scribe (Remote)

AQuity Solutions
04.2016 - 03.2017

Certified Medical Assistant - Medical Assisting

Sanford-Brown College - Houston

GED -

Dekalb Technical College

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