Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathy Thompson

Owensboro,Kentucky

Summary

Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Marketing Director

JLL
11.2023 - Current
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.

Operations Director

JLL
08.2022 - 10.2023
  • Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
  • Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
  • Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives.

Marketing Director

JLL, Jones Lang LaSalle
03.2021 - 08.2022
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Created content and promotional materials to drive engagement and conversions.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
  • Conducted market analysis and research to identify trends and opportunities.
  • Created innovative strategies to drive customer engagement.
  • Created and managed social media campaigns to increase brand engagement.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Devised content strategy to effectively engage target audiences.

General Manager

JLL, Jones Lang LaSalle
04.2020 - 03.2021
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Dual Role Manager

JLL, Jones Lang LaSalle
04.2018 - 04.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Dual Role Manager/Marketing Manager

JLL, Jones Lang LaSalle
10.2015 - 04.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Enhanced company reputation through successful public relations initiatives and positive media coverage.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
  • Created and managed social media campaigns to increase brand engagement.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Licensed Real Estate Agent

RE/MAX
10.2005 - 11.2015
  • Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
  • Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
  • Generated new leads through networking events, referrals, and social media marketing efforts.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Developed tailored marketing plans for property listings to maximize exposure and attract potential buyers.
  • Collaborated with mortgage professionals to ensure a smooth financing process for clients, resulting in successful transactions.
  • Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
  • Maintained a comprehensive understanding of local real estate market trends, enabling expert guidance for clients'' decision-making processes.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
  • Utilized advanced negotiation strategies during offer presentations, achieving favorable outcomes for clients in competitive bidding situations.
  • Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Conducted thorough property research to identify potential issues or concerns prior to submitting offers on behalf of buyers, mitigating risk and preventing costly mistakes.
  • Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
  • Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
  • Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Compared recently sold area properties to determine competitive market prices.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Education

Ward Elliot Institute of Real Estate
Owensboro, KY

High School Diploma -

Daviess County High School
Owensboro, KY
05.1983

Skills

  • Market Tracking
  • Project Manager
  • Market Penetration
  • Content Creation
  • Marketing Campaign Development
  • Operations Management
  • Market Analysis
  • Digital Marketing
  • Networking
  • Event Planning
  • Key Decision Making

Certification

Licensed Real Estate Agent

Timeline

Senior Marketing Director

JLL
11.2023 - Current

Operations Director

JLL
08.2022 - 10.2023

Marketing Director

JLL, Jones Lang LaSalle
03.2021 - 08.2022

General Manager

JLL, Jones Lang LaSalle
04.2020 - 03.2021

Dual Role Manager

JLL, Jones Lang LaSalle
04.2018 - 04.2020

Dual Role Manager/Marketing Manager

JLL, Jones Lang LaSalle
10.2015 - 04.2018

Licensed Real Estate Agent

RE/MAX
10.2005 - 11.2015

Ward Elliot Institute of Real Estate

High School Diploma -

Daviess County High School

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Kathy Thompson