Kathy Thornes

Assistant Hospital Manager

NVA Eastern Shore Animal Hospital

09.1989 - Current

Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
Evaluated patient care and initiated procedural changes for increased benefit.
Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
Led efforts to obtain accreditation for the hospital by successfully meeting stringent quality standards set forth by accrediting organizations.
Ordered supplies and conducted routine inventories of supplies and equipment.
Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.