Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Thornsberry

Largo,FL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while building efficiency.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

City of Belleair Beach
Belleair Beach, FL
03.2024 - Current
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed office supplies inventory and placed orders when necessary.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Compiled data from various sources into organized reports for review by management team.
  • Conducted research on various topics as requested by management.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed database systems containing customer contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors and provided general information about the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Mortgage Loan Officer

Belleair Mortgage
Lady Lake, FL
03.2021 - 01.2025
  • Complied documents and double-checked for accuracy.
  • Submitted applications for underwriting
  • Developed and maintained relationships with local real estate agents.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Informed customers of application deadlines, approvals and denials.
  • Helped clients fill out loan applications and find ideal loan options.
  • Verified applicant information by consulting with outside agencies, credit bureaus and businesses.

Mortgage Loan Processor

Rocket Mortgage
Detroit, MI
09.2020 - 03.2021
  • Communicated via telephone to answer questions, processed data and resolved issues.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Educated clients regarding guidelines and adjustments of loan contracts and packages.
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.

Guest Engagement Specialist

Hilton Corporation
McLean, VA
01.2020 - 07.2020
  • Made reservations for customers and accurately entered personal information into Hilton database.
  • Researched and resolved customer issues.
  • Communicated with customers regarding concerns, inquiries and complaints.
  • Relayed information on availability, pricing and discounts to customers.
  • Suggested packages and amenities for customers based on individual needs and preferences.
  • Took credit card payments over phone.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.

Reading Specialist

Tecumseh Local Schools
Donnelsville, OH
08.2016 - 08.2019
  • Prepared and utilized materials for one-on-one and group instruction.
  • Offered insightful feedback and motivation to inspire students to work towards reading goals.
  • Assessed educational needs and incorporated fun and exciting activities to improve students' reading skills.
  • Communicated with teachers and students about ways to increase enjoyment of reading material while meeting school curriculum.
  • Lead reading groups with students.
  • Kept accurate records and provided progress reports to highlight reading achievements.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Prepared students for standardized tests.

Bookkeeper

Valvoline Express Care And Auto Repair
Springfield, OH
04.2005 - 01.2015
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Reached out to vendors and customers to resolve account problems.
  • Generated monthly statements for accounts receivable operations.
  • Coded invoices and other records to maintain organized and accurate records.
  • Managed accounts payable & receivables for 4 Valvoline Express Care Stores
  • Prepared Financial Statements

Education

Associate of Science -

Clark State
1992

Skills

  • Attention to Detail
  • CRM and Office Management Software
  • Clerical Support
  • Accounts Payable
  • Payroll Processing
  • Customer Service
  • Time Management
  • Accounts Receivable
  • Accounting Software Applications
  • Microsoft Office

Timeline

Administrative Assistant

City of Belleair Beach
03.2024 - Current

Mortgage Loan Officer

Belleair Mortgage
03.2021 - 01.2025

Mortgage Loan Processor

Rocket Mortgage
09.2020 - 03.2021

Guest Engagement Specialist

Hilton Corporation
01.2020 - 07.2020

Reading Specialist

Tecumseh Local Schools
08.2016 - 08.2019

Bookkeeper

Valvoline Express Care And Auto Repair
04.2005 - 01.2015

Associate of Science -

Clark State

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Kathy Thornsberry