Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kathy Turner

Ruffin,NC

Summary


Professional with strong background in customer care, ready to excel in delivering exceptional service. Proven ability to resolve issues, enhance customer satisfaction, and adapt to changing needs. Valued for collaborative approach, reliability, and focus on achieving outstanding results. Skilled in communication, problem-solving, and building lasting customer relationships.

Overview

24
24
years of professional experience

Work History

Senior Customer Care Representative

BCD Travel
09.2015 - Current
  • Conducted detailed research into customer inquiries using multiple sources of information when necessary
  • Provided superior customer service to clients, ensuring satisfaction and resolving any issues quickly and efficiently
  • Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
  • Resolved customer complaints promptly and professionally
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Logged call information and solutions provided into internal database.

Corporate Travel Consultant

BCD Travel
12.2000 - 09.2015
  • Managed complex travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

High School Diploma -

Northwest Guilford High School
Greensboro, NC

Skills

  • Team Support Strategies
  • Strong Communication Skills
  • Conflict Resolution
  • Effective Problem Resolution
  • Effective Multitasking
  • Exceptional Customer Service

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Camping
  • Outdoor Recreation

Timeline

Senior Customer Care Representative

BCD Travel
09.2015 - Current

Corporate Travel Consultant

BCD Travel
12.2000 - 09.2015

High School Diploma -

Northwest Guilford High School

Similar Profiles

CREATE PROFILE
Kathy Turner