Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kathy Valladares

Fullerton

Summary

Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate Director

AT&T
11.2019 - 07.2025
  • Led teams of up to 150 personnel, supervising daily performance as well as training and improvement plans.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.

TEAM SALES MANAGER

AT&T MOBILITY SALES & SERVICE
03.2015 - 11.2019
  • Supervises a group of 10-15 representatives in an Inbound Care and Sales Center
  • Responsible for coaching, motivating and developing sales representatives to meet all metrics of Sales and Service Targets
  • Counsels and advises representatives regarding performance and discipline
  • Inspires and Motivates Others to High Performance to drive for results to meet business needs
  • Monitors representatives to ensure compliance to Standards and regulations
  • Inspect and ensure efficiency and accuracy of operational targets
  • Implemented a successful incentive program that drove motivation and improved performance among team members.
  • Streamlined sales processes to improve efficiency and boost productivity within the team.
  • Managed New Hire Training to include scheduling of interviews, interviewing, nesting and working closely with our Human Resources department to meet department needs

SALES COACH

AT&T HOME SOLUTIONS
03.2011 - 03.2015
  • Resolve customer complaints regarding sales and service.
  • Supervises the work of a group of telesales or inside sales representatives in an inbound consumer call center who are responsible for selling and up selling the products of the Company and servicing customer accounts
  • Directs work activities to achieve volume expected to meet operational goals and unit
  • Monitors representatives according to documented standards.
  • Provides feedback, coaching, training, motivation, and support to representatives.
  • Counsels and advises representatives regarding performance and discipline.
  • Product Knowledge of landline, wireless and DTV
  • Handle escalated and unresolved calls to meet customer’s needs and expectations
  • Reinforce sales skills, implement methods and procedures
  • Provide training on products, services and marketing strategies
  • Center Sales Manager duties
  • Building Warden duties

WIRELESS TELESALES REPRESENTATIVE

AT&T
11.2008 - 03.2011
  • Handled inbound direct mail calls to sell Uverse, Wireless and DirecTV products
  • Right sizing our customer’s needs to our products and services
  • 2 time Summit Award Winner 2009, 2010
  • Team Lead
  • Handled Sales results throughout the day at the team level

MOBILITY CUSTOMER SERVICE REPRESENTATIVE

AT&T
11.2007 - 11.2008
  • Handled existing wireless billing, technical support needs in the 22 state territory
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Team Lead duties including handling escalation calls, assisting reps with questions on the floor and ensuring that call handling was effective in a timely manner to meet the business needs.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
11-2023

Associate of Arts - Liberal Arts

Southern New Hampshire University
Hooksett, NH
09-2022

Skills

  • Data driven decision making
  • Strong situational leadership
  • Team collaboration
  • Leadership and motivation skills
  • Guiding professional development
  • Effective relationship management

Certification

Southern Methodist University - Corporate Executive Development Program

Languages

Spanish
Full Professional

Timeline

Associate Director

AT&T
11.2019 - 07.2025

TEAM SALES MANAGER

AT&T MOBILITY SALES & SERVICE
03.2015 - 11.2019

SALES COACH

AT&T HOME SOLUTIONS
03.2011 - 03.2015

WIRELESS TELESALES REPRESENTATIVE

AT&T
11.2008 - 03.2011

MOBILITY CUSTOMER SERVICE REPRESENTATIVE

AT&T
11.2007 - 11.2008

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Arts - Liberal Arts

Southern New Hampshire University

Similar Profiles

CREATE PROFILE